Pet Center Manager - Livano Liberty Park

Gallery Residential•Birmingham, AL

4d•Onsite

About The Position

Responsibilities include overseeing staff, care of boarding and daycare pets (dogs & cats), front desk reception, maintaining cleanliness, ordering supplies, collaborating with the property manager, and ensuring resident satisfaction. The role involves managing facility and personnel to ensure client and animal care services comply with company procedures, monitoring overall Pet Center performance, and hiring, training, motivating, and maintaining employee training programs. The manager must ensure resources, tools, structures, and systems are in place for business operations, employ and maintain operating procedures, and monitor employee performance. They will also identify slow periods and coordinate with marketing, handle client service issue escalations, create employee schedules, resolve human resource conflicts, and be familiar with all systems and procedures. The position requires upholding the image of Livano Pet Center, performing bookkeeping/reporting duties, delegating responsibilities, covering shifts for personnel shortages, and ensuring employees are punctual, properly attired, and ready to work. Leadership by example is expected, and the role reports to the Property Manager.

Requirements

Demonstrated ability to read, understand, and comply with product labels, safety, and policy and procedures manuals.
Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts and respond courteously to questions and residents.
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions to complete basic maintenance duties.
Demonstrated ability to apply principles of logical thinking to define and correct problems.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Rudimentary knowledge and ability to access company software and perform standard repetitive tasks.
Current valid driver’s license is required.

Responsibilities

Manage facility and personnel ensuring client and animal care services are provided in compliance with company procedures.
Monitor overall Pet Center performance.
Hire, train, motivate and maintain employee training programs in coordination with Livano Pet Center and employment policies.
Ensure resources, tools, structures and systems are in place for business operations.
Employ and maintain operating procedures for assigned service areas.
Monitor employee performance related to execution of service to expectations.
Identify slow periods and/or downturns and coordinate with marketing to feature service and turn around performance.
Handle client service issue escalations in a manner that maintains company’s reputation.
Create employee schedules and ensure proper staffing levels.
Resolve human resource conflicts as needed.
Be thoroughly familiar with all systems and procedures.
Uphold the image of Livano Pet Center at all times.
Perform assigned bookkeeping/reporting duties for the business.
Delegate responsibilities and makes sure delegated tasks are accomplished.
Cover all shifts for personnel shortages.
Check that all employee members arrive on time, properly attired and groomed and ready to work.
Practice leadership by example.
Report to Property Manager.