Pet Care Operations Manager

Nemacolin Career • McMurray, PA

1d • Onsite

About The Position

The Wooflands Manager assists in creating employee scheduling, managing inventory and supplies, promoting and enforcing policies and procedures, and manages support functions and departments of the Kennel's operation, including but not limited to: supervising the front office, pet facilities, grounds, laundry, recreation facilities and programs. This individual must observe and maintain knowledge of new policies, programs, and equipment in the company protocol. The position requires delivering internal and external guest service the Nemacolin way, going above and beyond for associates or guests. The manager is responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service. Ensures Standard Operating Procedures are adhered to and cohesive. Implements company guidelines, manuals and service protocols. Purchases supplies and other items needed by department, authorizing purchase orders within guidelines to ensure timely procurement of necessary items. Plans and coordinates meetings which include gathering, compiling, and organizing all required information and creating presentation material. Communicates directly and on behalf of the owner, executives, associates, family members and others, on matters related to owner’s interest. Creates an inviting environment by combining both visual and service atmosphere which conveys the right message and services to guests and their pet(s). Responsible for supporting the Director of Animal Life for overall performance of the company and ensures operating objectives and profit remain on target. Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion – often with deadline pressures. Positively addresses and resolves guest concerns in a timely manner and communicates any problems/issues to Wooflands Manager. Works with the Director of Animal Life to develop strategies to capitalize on opportunities – both short and long-term. Responsible for implementing training protocols to ensure they are maintained and completed in a timely manner while ensuring all staff has completed required training/receives support of on-going training needs. Ability to use all required office equipment in an effective and efficient manner. Excellent attention to detail and ability to multi-task in high-pressure situations. Ability to compose, type, route, and file correspondence, etc. Ability to communicate effectively and professionally with external contacts and all levels of associates. Ability to work under high-pressure situations and maintain confidentiality. Expert level communication skills – proper and professional written and verbal communication skills. Able to review and comprehend all necessary documentation. Expert at various computer applications and programs. Demonstrates independent and advanced decision-making for complex problems by utilizing critical thinking, analysis and problem-solving. Outstanding time-management skills, with proven ability to accomplish numerous tasks and challenging priorities in an effective and timely manner; demonstrated ability to execute on short-term, deadline-driven tasks daily, as well as important long-term projects requiring collaboration from multiple parties. Ability to handle confidential information with discretion and tact. Expert level in Microsoft Office (Outlook, Word, Excel, and PowerPoint) as well as Adobe Acrobat. Other job duties as assigned.

Requirements

• Ability to use all required office equipment in an effective and efficient manner.
• Excellent attention to detail and ability to multi-task in high-pressure situations.
• Ability to compose, type, route, and file correspondence, etc.
• Ability to communicate effectively and professionally with external contacts and all levels of associates.
• Ability to work under high-pressure situations and maintain confidentiality.
• Expert level communication skills – proper and professional written and verbal communication skills.
• Able to review and comprehend all necessary documentation.
• Expert at various computer applications and programs.
• Demonstrates independent and advanced decision-making for complex problems by utilizing critical thinking, analysis and problem-solving.
• Outstanding time-management skills, with proven ability to accomplish numerous tasks and challenging priorities in an effective and timely manner.
• Demonstrated ability to execute on short-term, deadline-driven tasks daily, as well as important long-term projects requiring collaboration from multiple parties.
• Ability to handle confidential information with discretion and tact.
• Expert level in Microsoft Office (Outlook, Word, Excel, and PowerPoint) as well as Adobe Acrobat.
• Bachelor’s Degree preferred.
• Ability to type 45 to 65 w.p.m.
• Knowledge of and ability to operate Microsoft Office Programs – Word, Excel, PowerPoint, etc.
• Ability to perform basic mathematical functions.
• Independently initiates, follows-up on, and completes assignments as well as special projects.
• Knowledge of financial systems and proficiency with spreadsheet software.
• Ability to perform effectively in a fast-paced environment.
• Strong organizational skills.
• Ability to effectively perform multiple tasks.
• Ability to interface professionally with business contacts and customers.
• Strong understanding of hospitality industry helpful.
• Demonstrates interpersonal sound judgment and decision-making skills in directing administrative tasks, using discretion when necessary, understanding the potential impact on the department.
• At least 5 years’ experience in the Pet Care industry with a genuine interest in the Pet Care profession.
• These skills and abilities are typically acquired through the completion of a bachelor’s degree or equivalent, as well as through a minimum of five (5) years of experience in the Pet Care industry.

Nice To Haves

• Previous leadership experience preferred.

Responsibilities

• Assists in creating employee scheduling.
• Manages inventory and supplies.
• Promotes and enforces policies and procedures.
• Manages support functions and departments of the Kennel's operation, including supervising the front office, pet facilities, grounds, laundry, recreation facilities and programs.
• Observes and maintains knowledge of new policies, programs, and equipment in the company protocol.
• Delivers internal and external guest service the Nemacolin way.
• Builds and retains guest relations.
• Acts as a mentor to other employees and coworkers to provide superior guest service.
• Ensures Standard Operating Procedures are adhered to and cohesive.
• Implements company guidelines, manuals and service protocols.
• Purchases supplies and other items needed by department, authorizing purchase orders within guidelines to ensure timely procurement of necessary items.
• Plans and coordinates meetings, including gathering, compiling, and organizing information and creating presentation material.
• Communicates directly and on behalf of the owner, executives, associates, family members and others, on matters related to owner’s interest.
• Creates an inviting environment by combining both visual and service atmosphere.
• Supports the Director of Animal Life for overall performance of the company and ensures operating objectives and profit remain on target.
• Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion.
• Addresses and resolves guest concerns in a timely manner and communicates any problems/issues to Wooflands Manager.
• Works with the Director of Animal Life to develop strategies to capitalize on opportunities.
• Implements training protocols to ensure they are maintained and completed in a timely manner.
• Ensures all staff has completed required training/receives support of on-going training needs.
• Uses all required office equipment in an effective and efficient manner.
• Handles confidential information with discretion and tact.

Benefits

• Paid training and continuous learning opportunities
• Leadership development and accelerated leadership pathways
• Mentorship, coaching, and cross-functional experience
• Monthly recognition opportunities for associates, leaders, and teams
• Competitive compensation
• Attractive 401(k) program
• Medical, dental, and vision coverage available
• Paid time off
• Educational and career advancement support
• Savings across resort dining, retail, spa, and activities
• Discounted associate meals, dry cleaning, and uniform services
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager