Pet Care Assistant

Banfield Pet Hospital•West Palm Beach, FL

3d•Onsite

About The Position

This role involves preparing treatment rooms, assisting veterinarians and technicians with pet examinations and treatments, providing client education, restraining pets, performing routine laboratory tests, monitoring hospitalized patients, bathing pets, cleaning surgical suites and instruments, and maintaining overall hospital cleanliness. The position requires the ability to multitask, strong communication and organizational skills, problem-solving abilities, excellent client service, mathematical aptitude, and computer proficiency. The ideal candidate will be proactive, demonstrate integrity, be cooperative, flexible, independent, and resilient under stress.

Requirements

Ability to multi-task
Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary.
Correctly spells commonly used English words and job specific terms.
Demonstrates exceptionally strong written and verbal communication skills.
Demonstrates a systematic approach in carrying out assignments.
Demonstrates a strong ability to identify, analyze and solve problems.
Consistently ensures the team provides the client with attentive, courteous and informative service.
Accurately and consistently follows instructions delivered in an oral, written or diagram format.
Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
Comfortably and confidently uses a computer and specialized software.
Microsoft Word, Excel, Access, Outlook, etc.
Shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures.
Takes on additional responsibility when both big and small tasks need to be done.
Firmly adheres to the values and ethics of Banfield Pet Hospitals.
Exhibits honesty, discretion, and sound judgment.
Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
Is open to changing situations and opportunities and is willing to perform all tasks assigned.
Able and willing to perform tasks and duties without supervision as appropriate.
Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
Ability to work at a computer for long periods of time.
Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
Requires sufficient ambulatory skills in order to perform duties while at hospital.
Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
High School Diploma preferred.
Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
One year related experience required with customer service preferred.

Nice To Haves

Customer service experience preferred.

Responsibilities

Prepare the treatment room for examination of pets and all necessary medical items and supplies for the veterinarian and/or veterinary technician.
Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.
Maintain the flow of the Cycle of Service in accordance to position.
Provide Client Education regarding preventive care, Optimum Wellness Plans, and basic status of hospitalized pets.
Serve as support to the Client Services Coordinator staff on an as-needed basis.
Hold or restrain pets during examination, treatment, or inoculation.
Prepare routine in-house laboratory tests as allowed by state rules and regulations.
Monitor the comfort of hospitalized patients.
Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary technician).
Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician).
Clean the surgical suite and instruments.
Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols.
Other job duties as assigned.