Pet Care Assistant

Banfield Pet Hospital • Murfreesboro, TN

17h • $15 - $16 • Onsite

About The Position

This role focuses on providing preventative care and supporting hospital operations. The ideal candidate will possess strong communication, client service, prioritization, and time management skills. They should be adept at multitasking, possess excellent written and verbal communication, and demonstrate strong organizational and problem-solving abilities. A proactive attitude, integrity, cooperativeness, flexibility, independence, and resilience are essential. The role requires the ability to work at a computer for extended periods, be comfortable around various pets, and potentially work more than 40 hours per week, including weekends and evenings. The work environment is moderately noisy, and the position requires ambulatory skills to perform duties within the hospital.

Requirements

• Current associate (if applicable, apply through internal career site)
• Preventative care knowledge
• OWPs knowledge
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management Capabilities
• Ability to multi-task
• Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary
• Correctly spells commonly used English words and job specific terms
• Demonstrates exceptionally strong written and verbal communication skills
• Demonstrates a systematic approach in carrying out assignments
• Demonstrates a strong ability to identify, analyze and solve problems
• Unusually decisive in handling difficult problems
• Translates problems into practical solutions
• Consistently ensures the team provides the client with attentive, courteous and informative service
• Gains and shows personal satisfaction from delivering great service
• Accurately and consistently follows instructions delivered in an oral, written or diagram format
• Can provide directions
• Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement
• Comfortably and confidently uses a computer and specialized software
• Microsoft Word, Excel, Access, Outlook, etc.
• Initiative: Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
• Integrity: Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
• Cooperativeness: Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
• Flexibility: Is open to changing situations and opportunities and is willing to perform all tasks assigned.
• Independence: Able and willing to perform tasks and duties without supervision.
• Tolerance for Stress / Resiliency: Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
• Client needs and work volume may require more than 40 hours per week to complete essential duties of this job.
• This position requires special hours including working weekends and evenings.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• The noise level in the work environment is moderately high.
• Requires sufficient ambulatory skills in order to perform duties while at hospital.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

Responsibilities

• Preventative care
• OWPs (Operations Workflow Procedures)
• Client service
• Multitasking
• Reading, writing, and speaking fluent English
• Demonstrating strong written and verbal communication skills
• Systematic approach to assignments
• Identifying, analyzing, and solving problems
• Providing attentive, courteous, and informative service to clients
• Accurately and consistently following instructions
• Adding, subtracting, multiplying, and dividing, and computing rate, ratio, and percent; ability to convert units of measurement
• Comfortably and confidently using a computer and specialized software (Microsoft Word, Excel, Access, Outlook, etc.)
• Showing willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems
• Presenting options and ideas to enhance current processes or procedures
• Taking on additional responsibility
• Adhering to the values and ethics of Banfield Pet Hospitals
• Exhibiting honesty, discretion, and sound judgment
• Working with others, collaborating and compromising where necessary
• Promptly sharing relevant information with others
• Being open to changing situations and opportunities
• Willing to perform all tasks assigned
• Performing tasks and duties without supervision
• Maintaining a positive “can do” outlook
• Rebounding quickly from frustrations and unpleasantness
• Maintaining composure and friendly demeanor while dealing with stressful situations
• Standing, walking, stooping, kneeling, crouching, and climbing
• Manipulating (lifting, carrying, moving) up to 50 pounds
• Good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp
• Visual acuity to use a keyboard and operate equipment
• Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Routine exposure to a variety of pets that may bite or scratch
• Occasional exposure to anesthesia, radiation, biological hazards and medication/controlled substances

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth) with company match
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs only)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources (free coaching and counseling sessions)
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA) for healthcare and dependent care
• Health Savings Account (HSA)
• Paid Parental Leave (for birth and adoption)
• Continuing Education Allowance (for Eligible Positions)
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy program
• Voluntary Protection Benefits (hospital stays, critical illness, accidents)
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed