Pet Aftercare Family Services Specialist
About The Position
This role serves as the first point of contact for visiting families and veterinary hospital partners, greeting guests and directing them appropriately. The specialist will guide families through the viewing process by answering questions and providing compassionate, attentive support. Responsibilities include maintaining a clean and welcoming client waiting and viewing area, answering phones, contacting families and veterinary hospitals, entering and retrieving information from the company database, creating special orders, and performing routine clerical tasks. The role also involves assisting in the organization and administration of company objectives and policies, with other duties as assigned.
Requirements
- High School Diploma or equivalent
- Interpersonal and customer service skills with a genuine ability to convey compassion to grieving families
- Proficient in Microsoft Office (Word, Outlook, Access) and able to send and receive email with attachments
- Strong organizational skills with the ability to manage multiple priorities in a changing environment
- Professional, composed demeanor in emotionally sensitive situations
Nice To Haves
- Experience in a bereavement, funeral services, pet-related, or customer-facing care role
- Passion for animals and supporting the families who love them — animal lovers encouraged to apply!
Responsibilities
- Serve as the first point of contact for visiting families and veterinary hospital partners, greeting guests and directing them appropriately
- Guide families through the viewing process by answering questions, and providing compassionate, attentive support
- Maintain a clean, orderly, and welcoming client waiting and viewing area at all times
- Answer phones and determine whether callers can be assisted directly or routed to the appropriate team member
- Contact families and veterinary hospitals to give and receive information as needed
- Enter and retrieve information from the company database accurately
- Create special orders and follow through appropriately upon arrival
- Perform routine clerical tasks including emails, printing, copying, and scanning
- Assist in the organization and administration of company objectives and policies
- Other duties as assigned
Benefits
- 401(k) with company match
- Medical, dental, vision, and life insurance (available after 60 days for full-time employees)
- Paid time off
- Company-provided apparel and PPE
- Opportunities for advancement and leadership development
- Inclusive and supportive work environment
- Employee assistance resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
