Pest Control Service Manager

the bugman • Aliso Viejo, CA

8d • $65,000 - $85,000 • Remote

About The Position

The Service Manager is a key leader responsible for directing daily field operations with a strong focus on customer satisfaction and service excellence. This role ensures that the production team consistently delivers high-quality results while protecting and enhancing the company’s reputation. This position is responsible for managing a team of skilled service technicians, coordinating schedules, monitoring performance, and maintaining compliance with industry regulations and company policies.

In addition to team management, the Service Manager collaborates with sales, customer service, and leadership to ensure clear communication, operational efficiency, and alignment across departments. Success in this role is achieving service quality goals, maximize first service resolution, fostering a positive and engaged team culture, and contributing to the company’s growth and reputation as a trusted leader in the industry.

Requirements

• Valid SPCB Branch 2 and 3 license
• Bachelor’s degree, MBA or related advanced degree
• Minimum 2-3 years of experience in a Service Management role
• Ability to maintain confidentiality and handle sensitive information
• Verifiable references
• Successful completion of a drug screening
• Proficient with Microsoft Office applications and CRM software

Responsibilities

• Lead a team of termite and pest technicians
• Oversee service routes for maximum efficiency
• Monitor service quality and metrics
• Serve as the subject master expert on SPCB regulations
• Resolve customer service opportunities
• Maintain accurate service and team member records
• Manage equipment and inventory maintenance
• Oversee vehicle fleet
• Exhibit performance standards and values expected of your team

Benefits

• All expenses paid company vehicle
• Privilege to take your vehicle home
• Advanced licensing opportunities
• Team Member referral bonuses
• Awards & Incentives
• 401K Retirement Plan
• Kaiser Medical
• United Healthcare Dental
• CoPower Vision
• Vacation Pay
• Sick Pay
• Holiday Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees