Personnel Security Assistant - Help Desk
About The Position
At Protection Strategies, Inc. (PSI), a Service-Disabled Veteran Owned Small Business, we engage with industry professionals to provide top-tier security solutions and personnel security expertise for the U.S. Government. Our mission is to safeguard our clients' interests with integrity and innovation, reshaping the landscape of security. Become part of a dedicated team that values people first and believes in making a meaningful impact. We offer cutting-edge solutions that promote safety and protect critical infrastructure. Your hard work will be recognized in our mission-driven culture. This role involves reviewing investigative forms for completeness, accuracy, and correct type of investigation needed, and following up with requesting or investigating offices to fill gaps in needed information.
Requirements
- Minimum three (3) years of directly related experience performing administrative support in personnel security functions.
- Shall demonstrate a proficiency in various types of information technology applications, such as Microsoft Office, including MS Word, Access, Excel, and PowerPoint.
- Written and oral communications skills commensurate with positions.
Nice To Haves
- Applies AI tools to streamline workflows, enhance decision-making, and improve outcomes
- Understands the strengths and limitations of AI systems and exercises sound judgment in their use
- Continuously explores new AI capabilities and integrates them into day-to-day work where appropriate
- Uses AI in alignment with company and customer-specific policies, data privacy standards, and ethical guidelines
- Exercises discretion when using AI with sensitive or proprietary information
- Demonstrates awareness of bias, accuracy, and risk considerations when leveraging AI tools
Responsibilities
- Receives telephone calls and respond to incoming e-mail messages on "Customer Service" web address.
- Ability to review e-QIP request online and provide technical assistance with the applicant.
- Prepares, submits, monitors, and updates computer tracking systems concerning appropriate case material.
Benefits
- Medical
- Dental
- Vision
- Telemedicine
- 401(K) Retirement Plan
- Tuition Assistance
- Disability Products
- Employee Assistance
- GoodRx
- Commuter Benefits
- HSA
- HRA
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
