Personnel Assistant II

JP Logistics & Consulting LLC•Charlotte, NC

6d•Onsite

About The Position

JP Logistics & Consulting LLC (JPLC) is looking for a Personnel Assistant (PA II) to support the US Army Reserve Command (USARC) G-1. This role is necessary for processing identification issuance requests and issuing identification badges for building and system access to eligible recipients in support of the USARC Identification Card Office (ICO).

Requirements

High School Diploma or equivalent.
Requires technical training and familiarity with networking concepts.
Must possess a valid driver’s license.
Must be able to pass a drug screen and background check.

Responsibilities

Perform ID and CAC issuance support services by processing identification issuance requests and supporting the Government’s issuance of identification badges for building and system access systems, following the guidance of AFI 36- 3026(I), and DoD policy directives.
Serve as a professional customer service specialist and achieve customer satisfaction by delivering military HR services in a professional, courteous, and timely manner.
Possess skill-level 3 technical proficiency across the full spectrum of military HR functional areas. Perform as subject matter expert within an MPE work center such as Customer Service, Automated Records Management Systems (ARMS), Awards and Decorations, Passport Administration, Personnel Systems Management, In & Out Processing, Identification Card processing and management, and Personnel Applications. 30% of time allocated to provide support for PCST in the performance of duties related to PSM/CSA workload where the employee meets minimum qualifications to perform these functions.
Perform as HR specialist within a Civilian Personnel Element (CPE) that provides quality personnel support to commanders and appropriate employees.
Demonstrate in-depth subject matter expertise and extensive knowledge of related DoD and governing directives, HR personnel policies, and base-level operating procedures.
Research records, policies, directives, regulations, or other military historical documents to verify the accuracy of records or determine benefits eligibility.
Rely on experience and judgment to plan and accomplish goals. Exercise creativity and latitude in executing the delivery of HR services and decision-making on behalf of the Site Lead, including during times of the Site Lead's absence.
Collect workload and develop and implement performance metrics used to measure work center performance against quality control standards.
Monitor customer satisfaction levels obtained via customer comments. Report all deficiencies to the PA-II Site Lead and initiate corrective actions in a timely manner.
Provide input to the Site Lead regarding the performance of subordinates to support the annual performance review process. Conduct informal verbal counseling as required.
Handle complex customer inquiries via telephone and e-mail, and coordinate with supported unit administrative personnel, unit commanders, and other installation service providers.
Coordinate directly with AFPC and MAJCOM proponents regarding individual member actions and complex cases requiring AFPC approval. Conduct detailed briefings and counsel members and family members on complicated HR procedures.
Process DoD passports and visas, perform naturalization and citizenship actions, process requests for transitional compensation for abused dependents, and process name changes resulting from a change in marital status. Access multiple automated systems such as MILPDS to update emergency documents (DD Form 93 and SGLI) and other member data elements. Perform Transaction Register (TR) analysis as well as Management Assessment Products (MAPs) and take corrective actions on issues within their purview.
Scan and transmit documents /serve as Site Security Manager (SSM), Verifying Official (VO), or Super Verifying Official (SVO) for issuance of Common Access Cards (CAC) from the RAPIDS system, process personnel applications, and manage publications, forms, and files. Proficiency required across a broad spectrum of HR major functions and mission-essential tasks, including a firm grasp of multiple, standard HR automated systems such as ARMS, MILPDS, MDCPDS, and DEERS/RAPIDS.
Uphold the highest standards of integrity, honesty, openness, and professionalism.