Personal Video Teller I (Beaverton)
Rivermark Community Credit Union•Beaverton, OR
•Hybrid
About The Position
The Personal Video Teller provides exceptional service and support to members through Interactive Teller Machinery and email. The VMA completes routine financial transactions while utilizing consultative selling techniques to recommend products and services that best meet members’ needs. A courteous, professional demeanor, technical aptitude, and attention to detail are essential in this role.
Requirements
- High school diploma or equivalent.
- 1+ years financial institution or retail sales experience.
- Ability to learn and apply new technologies, processes, and procedures in a timely manner.
- Ability to seamlessly operate multiple computer systems simultaneously.
- Must possess a professional demeanor and ability to effectively communicate via email and video conference.
- Must be available to work on-site from 8:45 a.m. to 5:45 p.m., Monday through Friday, for initial 5-6 weeks of training.
- After training, must be available to work 11:05 a.m. to 8:05 p.m. Monday through Friday, including alternating Saturdays 9:15 a.m. to 6:15 p.m.
- After 90-days, this position is intended to become a hybrid work model with two days on-site required.
Nice To Haves
- Spanish speaking skills a plus.
Responsibilities
- Displays an engaging, on-screen presence, positive attitude, and effective communication style through video conferencing.
- Assists members with a wide variety of transactions, account maintenance, and handles general inquiries and information requests.
- Provides prompt, efficient, and accurate service to members while processing their transactions.
- Maintains and balances virtual cash drawer.
- Utilizes consultative selling skills to identify member needs and make appropriate recommendations.
- Learns and maintains technological skills for the operation of the Interactive Teller Machine (ITM).
- Ability to balance and prioritize a variety of tasks and member service issues.
- Adheres to all risk mitigation processes and procedures.
Benefits
- competitive benefits package designed to support your well-being and professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
