Personal Travel Concierge (Outbound Sales)

Scenic Tours Europe AG

4d•Remote

About The Position

Scenic Group US/LATAM is looking to hire an Outbound Personal Travel Concierge to join their team. This is a remote, full-time, phone-based role requiring excellent communication, customer service, and sales skills. The position involves building a career with a global company that offers a supportive leadership team and company culture. The role requires delivering exceptional travel experiences to guests by discussing luxury travel destinations, processing sales calls, answering detailed questions about itineraries and ships, quoting rates and promotions, upselling products, collecting payments, and developing positive working relationships with various departments. The company provides training with experienced leaders and continued guidance to ensure success. The job description is not exhaustive and duties may change. This is a Work-From-Home position. The home-based office environment must be quiet with no outside noise or interruptions, and reliable high-speed internet is required. The Call Center Operations are Monday through Friday (9:00 am to 8:00 pm EST) and Saturday & Sunday (10:00 am to 6:00 pm EST). Personal Travel Concierges in the Pacific Standard Timezone (PST) will work a permanent 9:00 am-5:00 pm PST shift (Monday through Friday). Weekend shifts are optional but may be assigned based on business needs.

Requirements

Must be a great communicator with sharp listening skills
Positive, can-do attitude
Reliable and self-motivated
Able to work with minimal supervision
Excellent communicator with colleagues, leaders, and direct guests
Highly organized and able to process a high number of dials and emails daily
A strong desire to close sales but also deliver an excellent guest experience
Exceptional problem-solving skills, accuracy, and a high attention to detail
Quick learner with a desire to develop & grow within a collaborative team environment
Sales-oriented and results-driven
Competent computer skills
Able to multi-task and handle multiple files daily (outbound and servicing existing clients)
Experience in with handling a high level of Outbound calls / Sales Leads
Experience with an ocean-cruising company; luxury travel experience preferred
Former Travel Agents are encouraged to apply
Intermediate or Advanced knowledge of Microsoft Office including Outlook, Excel, Word and PowerPoint.
Minimum 2 years - Outbound Sales experience – (high volume of dials preferred)
Home-based office environment must be quiet with no outside noise or interruptions.
Home internet should have a minimum of 100Mbps download / 50Mbps upload standard.

Nice To Haves

Experience with Sabre flight software a plus
Experience in a call center (customer service/hospitality environment)
Experience in the Cruise Industry or Travel industry (required)

Responsibilities

Deliver exceptional guest experience either over the phone or via email
Process sales calls to close new individual sales for direct guests
Answer detailed questions regarding various itineraries, ships and land programs offered by Scenic Luxury Cruise & Tours and Emerald Cruises
Accurately quote rates, promotions, flights utilizing Sabre software and general information regarding the ships, onboard experiences and itineraries
Utilize techniques to upsell suite categories, hotel packages and additional ancillary products
Effectively communicate and follow-up with guests to collect payment
Develop positive working relationships with various departments and staff worldwide
Adhere to company policies and guidelines including attendance and workforce adherence
Provide 5-star service at all times to our direct guests
Achieve monthly KPI’s which include minimum guests booked, attendance adherence and successful call monitoring.