Personal Teller Consultant- Fort Worth

EECU•Fort Worth, TX

20h•Onsite

About The Position

Join EECU as a Personal Teller Consultant, a tech-savvy role focused on providing excellent member service through multiple digital channels including video, chat, text, online account openings, and Personal Teller Machines (PTMs). A significant portion of the day will involve being on camera, requiring professionalism and comfort in a video environment. This role is fast-paced and combines customer service with modern banking technology.

Requirements

Minimum one to two years in a high-quality customer service experience
Six months financial institution/call center experience
6 months teller experience
Must be comfortable being on video throughout the day to assist members
Must be able to handle multiple channels at once
Customer service skills
Professional written and oral communication skills
Organization and time management
Places a sense of urgency in responding to members
Must be able to work between our extended hours Monday-Friday 7:45am-6:30pm and Saturdays 8:45am-2:15pm. May have extended hours for special events.

Nice To Haves

Bilingual a plus

Responsibilities

Perform teller transactions via Personal Teller Machines with a smile—yes, even on camera!
Seamlessly transition between chat, text, video, and online member support
Open accounts online, back up mail tellers, and handle back-office processing
Deliver warm, professional, and responsive service through every channel
Build genuine rapport while identifying needs and offering tailored financial solutions
Proactively sell, initiate and support marketing initiatives that make a difference
Responsible for compliance of all Federal and State rules and regulations pertaining but not limited to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg DD, Reg E, Reg CC, Reg Z, Reg B, FCRA/FACTA, and Service Members Civil Relief.
Required to attend initial and ongoing annual Bank Secrecy Act training.