Personal Stylist Selling Manager

Saks•Newport Beach, CA

About The Position

The Personal Stylist Manager is responsible for cultivating and driving the Personal Stylist program within their respective location. The Personal Stylist Manager is deeply committed to fostering client relationships through the development and coaching of the Personal Stylists; specifically focused on retaining and growing the lifetime value of loyal clients. They act as a strategic business manager to the Personal Stylists and hold them accountable to delivering results and achieving KPI’s.

Requirements

Motivated and results-driven with a proven ability to build teams and drive results through people
Remains an expert in selling across all categories and is knowledgeable about product
6-8 years of relevant experience, luxury retail fashion experience preferred
4-year degree preferred
Proven track record achieving business results
History of building, leading, motivating, and coaching teams to achieve objectives
Excellent oral and written communication skills
Strong attention to detail
"Win together" mentality
Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Responsibilities

Responsible for recruiting, hiring and training new Personal Stylists as well as participates in the development of potential NM associates to grow into the Personal Stylist program.
Provides frequent coaching and development of Personal Stylists through one-on-one strategy sessions to identify client engagement and spend opportunity based on lifestyle and shopping history.
Assist Personal Stylists in creating a successful outreach strategy that enables them to grow their business through digital selling and in-person FRE’s.
Offers product knowledge, trend updates and selling skills to drive wardrobing and styling.
Proactively builds positive and productive relationships with brand partners and merchants to meet the unique needs of our clients.
Manage the operational aspects of the Personal Styling Studio and business to optimize processes, inventory, and client experience. Inclusive of tracking special order/merchandise deliveries.
Assists Personal Stylists with the leadership/management of the Stylist assistants to maximize resources and improve productivity.
Driver of customer cultivation; assist the Personal Stylists to create individualized strategies to develop/nourish existing client base and foster/grow new client pipeline.
Establishes and maintains a strong local community network through philanthropic involvement, partnerships as well as attending social and seasonal events.
Strategically leverages VIC/PCR experiences for Top and High potential clients.
Partners with Client Development, Brand Experience, Restaurants, Merchants, and Brands to strategize, plan and deliver extraordinary, personalized events for the Personal Stylist team.
Coach Personal Stylists to leverage the services that define the Neiman Marcus experience.
Responsible for the performance and career development of direct reports
Actively recruits and hires quality talent to add to team, planning for and creating talent bench
Trains and develops quality talent by supporting team members in identifying career development goals and opportunities for growth and exposure
Evaluates and calibrates performance fairly and provides feedback with consistent follow-up
Creates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement
Promotes a positive environment of achievement, recognition, and celebration
Speaks with truth and candor, modeling how to challenge the status quo appropriately
Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly
Stays informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities
Establishes well-thought-out plans and manages execution of plans, anticipating and adjusting for risks and roadblocks
Tracks progress against departmental strategies to execute properly and successfully
Proactively shares information, best practices, and new ideas with team to improve business and performance
Uses critical thinking skills to analyze problems and to recommend viable solutions
Personally, champions change initiatives, explaining benefits and challenges of change to team and others impacted
Continuously builds skills and knowledge through training, coaching, and career experiences
Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
Conveys energy and enthusiasm for NMG and personal work
Responds to unexpected changes in work environment with creativity and resilience
Establishes and upholds high personal standards for individual work and environment
Maintains a customer-centric mentality versus a solely store-centric one