Personal Stylist Business Lead
About The Position
The Personal Stylist Business Lead acts as the operational anchor for a stylist's business, coordinating tasks, priorities, and schedules for support assistants to ensure seamless client execution. This role involves managing high-level scheduling, appointment preparation, and follow-ups, as well as overseeing logistics for client shipments, alterations, and product sourcing. The Business Lead also monitors and analyzes business performance, tracks key clienteling metrics, and serves as a liaison between the stylist's business and store leadership, merchant teams, and corporate functions. A strong understanding of competitive luxury client trends and brand standards is essential. Saks Global is committed to providing reasonable accommodations to applicants with disabilities.
Requirements
- Experience in administrative support and operations coordination.
- Proficiency in calendar and agenda management.
- Ability to track high-value client shipments, alterations, and product sourcing.
- Skills in monitoring and analyzing business performance metrics.
- Experience with data reporting and maintaining dashboards.
- Knowledge of clienteling KPIs such as client retention, new acquisition, and reactivation.
- Ability to serve as a cross-functional liaison.
- Awareness of competitive luxury client trends, brand assortments, and seasonal shifts.
- Adherence to brand standards, discretion, and professionalism.
- Strong administrative and technical skills.
Responsibilities
- Coordinate tasks, daily priorities, and schedules for support assistants to ensure seamless client execution.
- Manage high-level scheduling, appointment preparation, and follow-ups for client engagements and VIP events.
- Track high-value client shipments, alteration pipelines, and product sourcing requests, troubleshooting administrative issues.
- Monitor and analyze weekly selling performance, category mix, and key business drivers to identify trends and opportunities.
- Maintain and utilize daily/weekly reporting tools and dashboards to provide visibility into book productivity.
- Track client retention, new acquisition, and lapsed client reactivation KPIs, organizing data into actionable outreach lists.
- Serve as the primary point of contact between the stylist's business and store leadership, merchant teams, and corporate functions.
- Stay informed on competitive luxury client trends, current brand assortments, and seasonal shifts.
- Maintain the highest standards of discretion, professionalism, and alignment with Saks Global’s luxury brand values.
- Perform additional operational, technical, and administrative responsibilities as needed.
Benefits
- Equal employment opportunity employer
- Commitment to providing reasonable accommodations to applicants with disabilities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
