Personal Shopping Coordinator @ MYTHERESA

MR PORTER•New York, NY

1d•Hybrid

About The Position

Mytheresa is a leading luxury multi-brand digital platform. Founded as a boutique in 1987, Mytheresa launched online in 2006 and offers ready-to-wear, shoes, bags and accessories for womenswear, menswear, kidswear as well as lifestyle products and fine jewelry. The highly curated edit of up to 250 brands focuses on true luxury brands such as Bottega Veneta, Brunello Cucinelli, Dolce&Gabbana, Gucci, Loewe, Loro Piana, Moncler, Prada, Saint Laurent, The Row, Valentino, and many more. Mytheresa’s unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Mytheresa is part of LuxExperience, the leading digital, multi-brand luxury group. Overview Highly organized and detail-oriented Personal Shopping Operations Coordinator to support our Personal Shopping (PS) team. This role plays a key part in ensuring smooth day-to-day operations, coordinating client-facing materials, attending PS shopping events and optimizing internal processes across merchandising, logistics, and communication.

Requirements

Strong organizational and multitasking skills
High attention to detail and accuracy
Excellent communication and teamwork abilities
Ability to travel for Personal Shopping team style suites
Proficiency in Excel or similar tracking tools
Interest in fashion, retail, or personal shopping operations preferred

Responsibilities

Create and maintain lookbooks for product launches in preferred format
Support with specific edit / JustForYou requests from the PS team; collaborate with PS team to define which launches are most needed
Handle item requests and complete tasks from internal request channels
Create and manage reservations for pre-reservation launches
Support PS team during shopping events and client activations, by attending style suites and assisting with unpacking/packing and organizing items on site.
Process blocked orders for assigned team members
Prepare materials for client and brand events
Collect and organize client and team feedback
Manage return label documentation and process in-office returns
Maintain and update tracking sheets for in office returns/returns from office to WH
Maintain inventory of supplies in the office / storage unit
Train incoming interns on return package processes
Organize and develop training materials for new hires
Support onboarding and Ops training initiatives
Streamline visual merchandising processes for styling suites and assist with merchandising planning ahead of events; need to define which portion of this ops team is assisting on
Establish and manage communication channels between Operations and Buying teams
Report on client-requested items
Contribute to improving reporting and internal communication workflows