(USA) Personal Shopper - Sam's

Walmart • Roanoke, VA

1d • Onsite

About The Position

This Personal Shopper role at Sam's Club encompasses a variety of responsibilities centered around membership support, order fulfillment, and member service. The position involves actively promoting membership benefits, processing accounts, and participating in sales events to achieve membership goals. A key function is the accurate and efficient fulfillment of Fax n Pull and Click n Pull orders, which includes pulling, scanning, wrapping, and palletizing items. The role also requires maintaining facility safety standards, collaborating with colleagues and management, and providing excellent service to members by assisting with purchasing decisions and resolving concerns. The company emphasizes adherence to ethical standards, teamwork, continuous improvement, and a commitment to making a positive impact as part of Walmart's goal to be a regenerative company.

Responsibilities

• Develop and support Membership by providing information on Membership benefits, promoting the value of Company products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and making efforts to meet Membership goals.
• Maintain safety of Facility by following all safety standards, procedures, and guidelines, including conducting safety sweeps, following proper forklift spotting procedures, following proper procedures for handling and disposing of hazardous materials, following Company steel standard guidelines, and correcting/reporting unsafe situations to Management.
• Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling items from shelves, scanning items, wrapping and palletizing items, ensuring the accuracy of orders and invoices, securing items until Members arrive, and following up on out-of-stock merchandise to meet Member needs.
• Complete work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.
• Provide Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services.
• Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Embrace differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, and creating opportunities for all associates to thrive and perform.
• Work as a team, build strong and trusting relationships, and communicate with impact, energy, and positivity to motivate and influence.
• Strengthen the team by helping, developing, and mentoring others, and recognizing others' contributions and accomplishments.
• Maintain and promote the highest standards of integrity, ethics, and compliance, modeling the Walmart values to support and foster our culture, holding oneself and others accountable, and supporting Walmart's goal of becoming a regenerative company.
• Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
• Deliver results while putting the customer first.
• Make decisions based on reliable information, balance short and long-term priorities, and consider how own work impacts the team's ability to deliver on our purpose for all stakeholders.
• Display curiosity and a desire to learn, take calculated risks, and demonstrate courage and resilience.
• Drive continuous improvements, be open to and use new technologies and skills, and support others through change.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed