Personal Shopper @NET-A-PORTER

MR PORTER • Miami, FL

8d • Remote

About The Position

NET-A-PORTER is the ultimate luxury fashion destination for women, offering a curated assortment of fashion, fine watches, jewelry, and home décor from coveted brands. Since 2000, it has provided customers with unique experiences for its EIPs (Extremely Important People) through dedicated Personal Shoppers and invitation-only benefits. NET-A-PORTER creates unique experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation-only benefits. Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER. NET SUSTAIN, its product curation of consciously crafted luxury, supports customers to shop with a focus on conscious consumerism. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group. NET-A-PORTER Personal Shoppers serve as the liaisons to our most valued clients. They offer EIPs with personalized access to the latest trends, newest and most exclusive products, and bespoke invite-only-events. By anticipating each client’s unique preferences and needs, Personal Shoppers deliver a seamless, elevated shopping experience to customers around the world. NET-A-PORTER are now seeking a talented Personal Shopper to join the team in the Miami/Palm Beach area.

Requirements

• 3 – 5 years of work experience in a similar position, preferably in luxury fashion
• Engaged and active client book driving between $1.8m-$2.5m
• Proactive sales approach, with a track record of achieving personal sales goals
• Customer centric. Willing to go above and beyond to deliver outstanding service and build/maintain strong relationships
• Leadership and mentoring skillset
• Works very closely with stakeholders outside the department to drive own business
• Fluent in spoken and written English.
• Technology literate, with experience in Excel and Outlook
• Confident, with excellent communication skills
• Organized with an eye for detail

Responsibilities

• Profile customers individually based on their shopping pattern
• Using these profiles, provide personal recommendations demonstrating detailed product knowledge and an understanding of each client’s style and requirements
• Represent brand and embody values of NET-A-PORTER
• Ensure prompt follow up with customers acquired through events and partnerships
• Achieve yearly targets and KPIs
• Lead team by example through hitting and exceeding sales targets
• Be the sales expert within the team
• Delivers sales target consistently but also delivers other activities around events, 1-2-1 appointments and other client focused areas
• Offer styling and advice on items
• Ensure that sales leads are identified and prioritized by analyzing your customer list
• Increase spend of individuals and develop customer loyalty through by understanding their needs
• Drive Personal Appointments where possible with clients to develop relationships
• Have a cultural awareness for clients based across different regions
• Possess a self-driven awareness of fashion industry and brands/product
• Feedback any buying patterns to Managers
• Participate in Client Relations, marketing / partnership events as required
• Work alongside the wider business to understand key business trends and increase business acumen

Benefits

• Performance bonus schemes dependent on the type of role you are in
• 401(k) plan that both you and the company contribute too
• A portal with an array of discounts on things like theme park and cinema tickets
• Our famous staff discount along with exclusive staff sales
• Medical, Dental and Vision insurance
• Commuter benefit and flexible spending
• A chance to be part of a fun and caring team that supports each other

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed