Personal Shopper @NET-A-PORTER

LuxExperience • Miami, FL

9d • Remote

About The Position

NET-A-PORTER is the ultimate luxury fashion destination for women, offering a curated assortment of fashion, fine watches, jewelry, and home décor from coveted brands. Since 2000, it has created unique experiences for its Extremely Important People (EIPs) with dedicated Personal Shoppers and invitation-only benefits. Through content, it provides expert styling advice, engaging storytelling, and profiles incredible women via its editorial vertical, PORTER. NET SUSTAIN supports conscious consumerism by curating consciously crafted luxury. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group. Personal Shoppers serve as liaisons to valued clients, offering EIPs personalized access to the latest trends, exclusive products, and bespoke invite-only events. By anticipating client preferences and needs, Personal Shoppers deliver a seamless, elevated shopping experience globally. NET-A-PORTER is seeking a talented Personal Shopper to join the team in the Miami/Palm Beach area.

Requirements

• 3 – 5 years of work experience in a similar position, preferably in luxury fashion
• Engaged and active client book driving between $1.8m-$2.5m
• Proactive sales approach, with a track record of achieving personal sales goals
• Customer centric. Willing to go above and beyond to deliver outstanding service and build/maintain strong relationships
• Leadership and mentoring skillset
• Works very closely with stakeholders outside the department to drive own business
• Fluent in spoken and written English.
• Technology literate, with experience in Excel and Outlook
• Confident, with excellent communication skills
• Organized with an eye for detail

Responsibilities

• Profile customers individually based on their shopping pattern
• Provide personal recommendations demonstrating detailed product knowledge and an understanding of each client’s style and requirements
• Represent brand and embody values of NET-A-PORTER
• Ensure prompt follow up with customers acquired through events and partnerships
• Achieve yearly targets and KPIs
• Lead team by example through hitting and exceeding sales targets
• Be the sales expert within the team
• Deliver sales targets consistently and also deliver other activities around events, 1-2-1 appointments and other client-focused areas
• Offer styling and advice on items
• Ensure that sales leads are identified and prioritized by analyzing your customer list
• Increase spend of individuals and develop customer loyalty by understanding their needs
• Drive Personal Appointments where possible with clients to develop relationships
• Have a cultural awareness for clients based across different regions
• Possess a self-driven awareness of the fashion industry and brands/product
• Feedback any buying patterns to Managers
• Participate in Client Relations, marketing / partnership events as required
• Work alongside the wider business to understand key business trends and increase business acumen

Benefits

• Performance bonus schemes
• 401(k) plan
• A portal with an array of discounts on things like theme park and cinema tickets
• Staff discount along with exclusive staff sales
• Medical, Dental and Vision insurance
• Commuter benefit and flexible spending
• A chance to be part of a fun and caring team that supports each other

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed