(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining benefits, promoting products and services, processing Membership upgrades and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by selecting and scanning merchandise, wrapping and palletizing orders, verifying accuracy, securing items until pickup, and following up on out-of-stock products. It also provides Member service by understanding needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting the company’s offerings. The position maintains facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material handling procedures, observing steel standards, and correcting or reporting unsafe situations. Associates complete assigned work using company policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; prioritize deadlines; and recommend improvements. The role is guided by company values: respect for individuals, acting with integrity, serving customers and Members, and striving for excellence. This includes fostering belonging, building trusting relationships, mentoring others, acting ethically and transparently, putting customers first, making informed decisions, learning, and supporting continuous improvement and change.
Responsibilities
- Provide information about Membership benefits, promote company products and services, process Membership upgrades and credit accounts, participate in sales and marketing events, and work toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing orders, verifying order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and other business partners; identify priorities and deadlines; communicate progress; recommend improvements; and adapt to change and feedback.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Comply with company policies, procedures, and ethics standards, including implementing action plans and using the Open Door Policy.
- Promote a culture of belonging, build trusting relationships, communicate positively, help develop and mentor others, and recognize colleagues’ contributions.
- Act with integrity and accountability, serve customers and Members, make informed decisions, and pursue learning and continuous improvement.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education program through Live Better U, including tuition, books, and fees for eligible programs
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
