Personal Shopper

Sendik's Food Market•Mequon, WI

10d•Onsite

About The Position

The Personal Shopper will be responsible for modeling and promoting Sendik’s culture by consistently providing “best in class” service to our guests. The main responsibility of a Personal Shopper is to complete grocery orders for customers through the online grocery platform, Sendik’s Express. The Personal Shopper will provide each customer with an efficient, accurate, and pleasant experience by demonstrating a high-level of product knowledge and personalized customer service.

Requirements

Eagerness to interact with customers
Excellent attention to detail
Excellent time management, prioritization and organization skills
Ability to work at a fast paced and efficient manner
Strong sense of team – ability to anticipate the needs of the team
Ability to take initiative and make decisions independently regarding department needs and priorities, under general supervision
Ability to stand, walk, lift, bend, push/pull for extended periods of time
Ability to lift up to 50 pounds

Responsibilities

Serve Sendik’s Express customers while modeling Sendik’s culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
Review daily Sendik’s Express orders via eCommerce computer system and voicemails
Schedule and prioritize each order; reviewing and highlighting important notes and special requests
Shop for each order throughout the store based on the customer’s needs. Follow any special requests that may be listed
Maintain a detail-oriented mindset while reviewing the freshness of products for the orders
Follow up with customers should an item need a substitution or questions concerning the order
Check out each item at the register, bag the groceries following the customer’s request and label each bag with the customer’s information
Keep banking information safe and confidential while completing the customer’s transaction; store the receipt in an envelope and attach to the order
Store groceries in the proper storage areas until pick up
Notify customers through Sendik’s Express when their order is ready via Freshop App, phone call, text or email
Hand-deliver the grocery order to the customer’s vehicle and assist with unloading the cart
Confirm identification for any orders containing alcohol
Assist with the training and mentoring of new Personal Shoppers
Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
Assist in other departments as needed, including, but not limited to, bagging groceries, gathering grocery carts and baskets and stocking the grocery department