Personal Shopper

Holt Renfrew•Toronto, ON

5d•Onsite

About The Position

The Personal Shopper role represents the ultimate level of sales and service at Holt Renfrew. Personal Shoppers are compensated through a full commission structure, with the pay rate increasing as specific sales volume targets are achieved. The expectation is to generate a minimum of $1.5M per year, offering unlimited earning potential. Upon reaching higher volume targets, Personal Shoppers receive additional rewards and support tools. This role is crucial in representing Holt Renfrew's commitment to providing an inspiring, fashion-driven environment with opportunities for learning and growth, and delivering the company's 'Create the Extraordinary' sales and service.

Requirements

Proven ability to exceed sales targets
Has established high value/high potential customer base with a minimum value of $1.5M in sales
Knowledgeable of wardrobing and styling techniques
Expertise in establishing customer relationships which translate into sales; is empathetic
Skilled at the emotional aspects of a sale; connects with customers and leverages relationships
Highly collaborative; working with and through others in a team-oriented environment
Entrepreneurial, competitive, self confident, and self-motivated
Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
Minimum of five or more years experience in a commission sales environment

Responsibilities

Sell the entire store and wardrobe customers from head to toe
Cultivate new customers and introduce them to Holt Renfrew
Demonstrate product and style expertise, specifically how it will help satisfy the customer’s needs
Ensure private shopping suites and areas are maintained to visual standards
Consistently deliver Holt Renfrew’s “Create the Extraordinary” sales and service to all customers
Exceed all sales and service goals and targets
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Maintain and regularly update customer profiles and information on Holt Renfrew systems
Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
Provide on and off-site selling and service to clients
Communicate regularly with personal customers through phone, mail, and electronic methods regarding in-store events, marketing programs, merchandise requests, sales follow-up, birthdays, etc.
In partnership with manager, maintain regular contact with the Buying and Exclusive Services Teams to ensure customer needs are understood and the service experience remains relevant
Network within the community to raise the profile of the role and Holt Renfrew
Resolve all customer service issues and partner with selling management on any issues outside of guidelines
Comply with all Health & Safety policies and requirements
Perform other duties, as assigned
Ensure compliance with privacy policies, regulations, and cyber security measures.