Personal Shopper Lead - Sam's

Walmart • Columbia, MO

9d • $21 - $29 • Onsite

About The Position

This role assists management with the supervision of associates in the assigned area of responsibility, focusing on the Sam's Club ecommerce plan. The Personal Shopper Lead is responsible for overseeing operations of ecommerce programs like Club Pick Up and Ship From Club, auditing online customer feedback, resolving customer complaints, and identifying trends to support management in implementing solutions. The role also involves supervising associates supporting ecommerce programs by training them, providing resources, assigning duties, and ensuring adequate coverage at the ecommerce pickup location. The Personal Shopper Lead executes the Sam's Club Pickup plan and processes, ensuring orders are fulfilled correctly, equipment is available, and associates are trained and supported. They also provide member service, maintain sales floor and merchandise presentation, oversee the picking and staging of club pickup orders, and develop/implement processes to meet business needs. Additionally, the role demonstrates and promotes compliance with company policies, ethics, and integrity, and leads and participates in teams by collaborating, coordinating, and supporting others. The role emphasizes respecting individuals, acting with integrity, serving customers, and striving for excellence.

Requirements

• Must be 18 years of age or older
• Must successfully complete all job-required trainings and assessments within a prescribed time period if hired.

Responsibilities

• Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, providing direction and guidance on member service, ensuring complaint resolution, ensuring compliance with policies, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Maintains safety of facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling/disposing of hazardous materials, following company steel standard guidelines, and correcting/reporting unsafe situations.
• Supports the Sam's Club ecommerce plan by overseeing operations of ecommerce programs (e.g., Club Pick Up, Ship From Club), auditing online customer feedback, resolving customer complaints, escalating unresolved issues, identifying trends, and supporting management in implementing solutions.
• Supervises Associates supporting ecommerce programs by training, providing resources, assigning duties, providing feedback, communicating goals, and ensuring associate coverage at the ecommerce pickup location.
• Executes the Sam's Club Pickup plan and processes by updating Club operations with key performance indicators, auditing customer orders, ensuring equipment availability, maintaining awareness of the Club Pickup strategy, evaluating CPU performance, training associates, and supporting the development of new metrics.
• Supports projects to improve CPU efficiencies by leveraging key performance indicators and leadership insight to resolve operational gaps, modeling appropriate picking and loading, executing process improvement projects, evaluating program plan execution, and implementing solutions.
• Provides member service by acknowledging members, identifying needs, providing guidance on self-service technology, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
• Ensures maintenance of the sales floor and merchandise presentation by handling claims and returns, zoning the area, stocking, arranging merchandise, setting up displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile/high-shrink merchandise.
• Oversees the picking and staging of club pickup orders throughout the day, ensuring products are selected and staged according to company policy and procedures.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and business partners, analyzing information, monitoring progress, and identifying improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating application of policies, implementing action plans, using the Open Door Policy, and assisting management with correcting ethical and compliance issues.
• Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating work assignments, providing advice and feedback, and modeling and helping others adapt to change or new challenges.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed