(USA) Personal Shopper Lead - Sam's

Walmart • Joliet, IL

7d • Onsite

About The Position

This position assists management with the supervision of associates in assigned areas, focusing on operations related to Sam's Club ecommerce programs such as Club Pick Up and Ship From Club. The role involves training associates, ensuring compliance with company policies, maintaining safety, and providing excellent member service. The Personal Shopper Lead also oversees the picking and staging of club pickup orders, drives process improvements, and collaborates with various stakeholders to enhance operational efficiency and customer satisfaction.

Requirements

• Must be 18 years of age or older

Responsibilities

• Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines.
• Ensures compliance with company policies and procedures, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Maintains safety of facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling and disposing of hazardous materials, following company steel standard guidelines, and correcting and reporting unsafe situations to management.
• Supports the Sam's Club ecommerce plan in the club by overseeing operations of the ecommerce programs (e.g., Club Pick Up, Ship From Club), auditing online customer feedback, working to resolve customer complaints and escalating unresolved issues to management, and identifying trends, generating causes, and supporting management in implementing solutions.
• Supervises Associates supporting the ecommerce programs by training and providing resources to meet store associate needs, assigning duties, providing feedback, communicating goals, and ensuring associate coverage at the ecommerce pickup location.
• Executes the Sam's Club Pickup plan and processes in the club by updating Club operations with key performance indicators, auditing customer orders to ensure they are fulfilled correctly, ensuring equipment is available and ready for associates, maintaining awareness of the Club Pickup strategy and execution goals, touring the Club to evaluate CPU performance, training and providing resources to meet associate needs, evaluating performance and processes and determining their impact on the total Club, and supporting the development of new metrics through feedback and utilizing current metrics to evaluate CPU effectiveness.
• Supports projects to improve CPU efficiencies in the club by leveraging key performance indicators and leadership insight to resolve operational gaps, modeling appropriate picking and loading for other associates, executing process improvement projects, evaluating the execution of program plans and projects and identifying any gaps, implementing solutions to improve process productivity and quality, and communicating with others to ensure Sam's Club Pickup is properly staffed.
• Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self-service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company's products and services.
• Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns, zoning the area, stocking, arranging and organizing merchandise, setting up, cleaning and organizing product displays, removing damaged goods, signing and pricing merchandise according to company policies and procedures, identifying shrink and damages, and securing fragile and high-shrink merchandise.
• Oversees the picking and staging of club pick up orders throughout the day and ensuring products are selected and staged according to company policy and procedures.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans, using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems.
• Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling and helping others with how to adapt to change or new challenges.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed