Personal Service Counselor (Universal Banker)

Together Credit Union • O'fallon, MO

9h • Onsite

About The Position

The Personal Service Counselor delivers a member-focused service experience grounded in Credit Union advocacy, financial guidance, and relationship building to help members achieve their goals. The role engages members to understand their financial needs, completes financial transactions and assigned savings and lending activities, supports branch objectives, and helps grow membership through follow-up and outreach. It also requires maintaining accurate records and cash drawer balances, resolving member concerns, protecting member privacy and Credit Union assets, and complying with applicable policies and regulatory requirements. The position works in a general in-office environment and may be assigned to multiple branches, with workdays and hours potentially varying from week to week.

Requirements

• High school diploma.
• Minimum of 2 years of related professional experience.
• Federal registration with the Nationwide Mortgage Licensing System and Registry and Notary Public certification; these may be obtained after hire through training.
• Passionate commitment and drive to deliver exceptional service to internal and external members.
• Interpersonal skills, including the ability to influence and build rapport.
• Courage and confidence to initiate conversations with members.
• Organizational, listening, problem-solving, verbal communication, and written communication skills.
• An equivalent combination of education, training, and experience will be considered.

Responsibilities

• Build relationships with members, identify financial needs and opportunities, and refer products and services appropriate to the member’s interests.
• Perform financial transactions and complete assigned phases of savings and lending accurately and efficiently, including providing supporting documents and maintaining appropriate member-file documentation in accordance with regulatory requirements, Credit Union policies, and the S.A.F.E. Act.
• Maintain responsibility for the daily balance of the cash drawer.
• Work collaboratively across functions to achieve overall branch objectives.
• Follow up proactively on existing and potential membership appointments and loan leads, and promote the Credit Union through outbound calls, community outreach, and networking.
• Research, troubleshoot, and resolve member inquiries and concerns.
• Maintain current knowledge of Credit Union products, services, procedures, policies, and promotions, and incorporate them into daily activities and member conversations.
• Protect the Credit Union and its assets and maintain member privacy by complying with safety, security, legal, and regulatory requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED