Winona Personal Lines Risk Advisor

WA Group • Winona, MN

10d • $47,000 - $55,000 • Onsite

About The Position

We are looking for a Personal Lines Risk Advisor to join our growing company. This position will provide excellent customer service to our clients by assisting them with their personal insurance needs. Provide individualized advice and recommendations to current and prospective clients on the purchase of insurance products-explaining and discussing with clients the advantages and disadvantages of various coverages and coverage options, including costs, risks, and benefits of each. Analyze collected information from current and prospective clients and compare, contrast, and evaluate products and then individualize advice and strategies for each client based upon their current and desired status, risk tolerance, needs, objectives and goals. Ideal candidate must have excellent interpersonal skills along with strong oral/written communication skills, strong problem-solving skills and a high sense of urgency. Our ideal candidate will also exhibit our core values, vision, and code of conduct.

Requirements

• High School Diploma or Equivalent
• Customer or Personal Service experience (1-3 years)
• Experience in the Insurance Industry (1-3 years)
• Ability to work effectively in an office environment for 40+ hours per week (including sitting, standing, and working on a computer for extended periods of time)
• Ability to communicate effectively in a collaborative work environment utilizing various technologies such as: telephone, computer, web, voice, teleconferencing, mail, etc.
• Ability to read standard typed documents
• Ability to travel is required

Nice To Haves

• Bachelors’ or Associates degree preferred
• License in Property & Casualty a plus but not required

Responsibilities

• Respond to client questions by providing information in person, over the phone and by email
• Meet with current and prospective clients, typically in person or over the phone, and discuss and collect insurance information and needs
• Own the client experience model and bonding process
• Meet compliance standards
• Manage day to day requests
• Process policy changes and update agency management systems
• Attend required trainings and meetings
• Collaborate with team members on service needs
• Back up to claims advocate in assisting with reporting claims

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED