Personal Lines Internal Underwriter

TROXELL•Springfield, MO

7d•Hybrid

About The Position

The Internal Underwriter will develop and maintain favorable relationships with insurance agents and carriers to increase revenue and ensure that organizational services consistently meet client needs. Will also coordinate the handling and processing of product quotations for client policy proposals. Provides guidance, assistance, and follow-up in all aspects of customer quote service requests from management, risk managers, or service line personnel.

Requirements

High School Graduate or GED required.
0-3 years of experience in the insurance industry or a related field is desired.
Property & Casualty License at hire or within 180 days of hire. Must maintain license during employment.
Excellent written and Verbal communication skills and enjoy working with people in a high-volume customer service environment.
Ability to be highly organized, yet flexible in dealing with shifting priorities, fluctuating workloads, and evolving procedures.
Ability to read and interpret complex industry documents such as policy limitations, underwriting standards, and procedures/policy manuals, and apply within prescribed routines and practices.
Ability to thoroughly analyze product information, and make timely and practical recommendations to managers, producers, and clients.
Ability to work independently with limited supervision, while maintaining positive staff relationships within a teamwork environment.
Must demonstrate competence in computer and office equipment operations.
Experience with MS Office products (Word and Excel) and the Internet are highly desirable.

Nice To Haves

Advanced training at technical, business, or college level is highly desired.

Responsibilities

Conduct detailed surveys to identify customer insurance needs, review existing policies, risk plans, property, products, and records.
Prepare requests for additional information for the processing of a quote.
Work closely with producers, service line support personnel, and managers to ensure responses to inquiries from customers are handled in a courteous, timely, and professional manner.
Assist producers, customer service staff, and management in researching, evaluating, or interpreting insurance carrier underwriting language and coverage, and alternative carrier programs to meet client needs.
Maintain extensive contact by phone and mail (electronic/postal), with agents, carriers, and division managers to facilitate appropriate and comprehensive product customer service.
May conduct informational presentations to prospective clients; may accompany producers to meet with customers to enable understanding of the policy coverage needs.
Keep informed through vigilant review and appraisal of industry development and competitive markets, participate in carrier and agency training meetings and sessions, and maintain appropriate licensure.
May supervise and train administrative support staff to assist in the handling and processing of quotation requests.
Perform special projects at management’s request.