Personal Lines High Net Worth Account Manager

Acrisure•Wallingford, CT

4d•$60,000 - $70,000•Onsite

About The Position

The Personal Lines Account Manager for High-Net Worth is responsible to conduct annual reviews of clients’ insurance program, stay current on changes in clients' lifestyle that impact their risk profile and coverages, negotiate with carriers on clients' behalf, discuss any potential risks and recommend appropriate coverages, including proposal of any changes/updates, and provide overall stewardship of risk management solutions for clients. Acrisure is a global fintech leader, empowering millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Requirements

3-5 years of prior insurance industry experience with High Net Worth clientele is preferred
Associate’s Degree or higher is desired, or equitable experience
Property & Casualty license required
Proficient working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint
Proficient computer skills with agency management software systems, preference for experience with APPLIED EPIC
Strong organizational and effective time management skills, along with a demonstrated attention to detail
Communicates and interacts professionally and effectively with all levels of management, employees, and clients; Must have strong interpersonal and communication skills and be solution focused
Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect
Must demonstrate a high level of initiative, be a team player, and display resourcefulness to find win-win solutions whenever possible

Responsibilities

Successfully manage own book of business through developing, maintaining, and expanding outstanding relationships with clients and successfully addressing their business needs.
Review exposures and current insurance program for assigned clients
Determine if current carrier is the best fit to address the client’s needs including coverage, protection, and cost effectiveness
Collaborate with producers regarding the development and decisions for proposed plans of action and coverages for new accounts to align with client needs
Provide daily service, anticipate customer’s needs, and respond to client questions and issues in a timely and consultative manner
Keep customers up to date on “pending changes” in the insurance world that may impact their insurance coverage
Monitor carrier activities to make sure that they are fulfilling their responsibilities to the customer (i.e.: policies & endorsements to be quoted & accurately issued on a timely basis, claims being handled properly and accurately on a timely basis, etc.)
Complete account reviews
Keep aware of and provide best in class account management to ensure optimization of customer experience, operational efficiencies, etc. and share feedback with producers regarding potential opportunities.
Ensure processes are followed on a timely basis to support business needs, including but not limited to, coverage review process, work in EPIC, and ensure all umbrella policies are updated to maintain comprehensive coverage
Identify and communicate any exclusions or changes to clients’ policies as well as any potential for mitigating options.
Remain informed and educated regarding all insurance companies, marketplace changes, coverages, exclusions, and options to provide the best possible service between cost and coverage while maintaining protection for each client.