Personal Lines Customer Service Representative

Brown & Brown Insurance•Meridian, ID

1d•Onsite

About The Position

Brown & Brown is seeking a Personal Lines Customer Service Representative to join their growing team in Meridian, ID. This role is responsible for responding to client requests and questions in a high-volume call center, providing prompt, efficient, high-quality service. The representative will also assist in the production of new/enhanced accounts and the retention of existing accounts. The company culture is built on meritocracy, rewarding self-starters and those committed to customer best interests.

Requirements

High school diploma or equivalent required
Knowledge of Microsoft Office 365 (Outlook, Excel, OneNote, etc.)
Strong oral and written communication skills
Exceptional customer service and interpersonal skills
Demonstrated critical thinking and problem-solving skills
6 months P&C insurance experience

Nice To Haves

Bachelor’s degree preferred
P&C licensed preferred; or able to obtain within 90 days

Responsibilities

Receives phone calls requesting quotes, changes to existing coverage and/or new policies and asking questions.
Completes changes/requests within 24 hours of receipt.
Determines acceptability and placement of coverage, completes applications or endorsements and collects premiums if applicable.
Completes binders and/or policy or endorsement requests within 24 hours of date quoted to client.
Responds to client requests for certificates of insurance or auto ID cards.
Receives and reviews all terminations and cancellations to determine action to be taken and takes necessary action upon receipt.
Handles premium collection through forms, letters and request cancellation of policies when necessary.
Maintains a concern for timeliness and completeness when interacting with clients, agency and carrier personnel to minimize potential errors and omissions of claims.
Actively seeks referrals from current clients to solicit new business prospects.
Performs a broad variety of administrative duties and staff support services for an assigned group or leader.
Processes a variety of confidential information and documents securely.
Provides training and support to new members of the team.