Personal Lines Customer Service Representative
About The Position
Zander Insurance is hiring a Personal Lines Customer Service Representative to support clients with maintaining their insurance policies, answering inquiries, and processing documentation. The role includes proactively communicating with clients by phone and email to collect information and provide updates, and working closely with Account Managers to address client needs promptly and accurately. The position is part of a supportive team focused on professional growth and customer service. Zander describes itself as a 100-year-old company experiencing year-over-year growth and offers opportunities for advancement, including a path to a Personal Lines Account Manager role. The role requires a standard 40-hour workweek during normal working hours, consistent attendance, and may require additional hours. The work schedule is described as hybrid, with telecommuting. Job duties involve extended telephone communication, computer and office-equipment use, and periods of sitting and standing. The work environment is usually moderate to loud.
Requirements
- High service aptitude and a service-oriented approach.
- Dependable and adaptable, with the ability to thrive in a fast-paced environment.
- Ability to work efficiently from home using appropriate tools and technology.
- Able to obtain Property & Casualty licensure within six months of hire if not already licensed; Zander covers the cost.
- Typing speed of at least 45 WPM.
- Ability to communicate effectively in English, verbally and in writing, in person, by email, in video meetings, and by telephone.
- Ability to communicate by telephone for extended periods, up to seven hours per day.
- Ability to pay attention, listen actively, analyze problems, evaluate options, stay focused, multitask, make decisions, and engage appropriately.
- Ability to handle stress in a fast-paced environment and interact appropriately with others.
- Ability to sit and stand for extended periods, up to seven hours per day, and walk up and down stairs.
- Physical, consistent attendance during normal working hours within a standard 40-hour workweek; additional hours may be required.
Responsibilities
- Help clients maintain their policies, respond to inquiries, and process documentation.
- Contact clients by phone and email to gather necessary information and provide updates.
- Work hand-in-hand with Account Managers to ensure client needs are handled promptly and accurately.
- Provide exceptional service as part of a supportive team environment.
Benefits
- Industry-leading salary and performance incentives.
- Guaranteed compensation increases.
- 401(k) with a 5% dollar-for-dollar company match.
- Employee Stock Ownership Plan (ESOP) with distribution of ownership shares.
- Three weeks of paid time off plus holidays.
- Medical, dental, life, and disability insurance, 100% employer-paid.
- Company HSA contributions.
- Hybrid telecommuting schedule.
- Career advancement and leadership opportunities, with promotion from within.
- Zander covers the cost of required Property & Casualty licensure.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
