Personal Lines Customer Service Representative
The Jonus Group•Brentwood, MO
•Onsite
About The Position
Seeking a dedicated and detail-oriented Personal Lines Customer Service Representative (PL CSR) to join a growing team. This role is pivotal in providing exceptional service to the clients, managing accounts, and ensuring smooth operations within the department. The ideal candidate will have prior experience in the insurance industry, a customer-focused mindset, and the ability to thrive in a fast-paced environment. This is an on-site position with opportunities for professional growth and development.
Requirements
- Some prior experience in the insurance industry is required.
- Strong communication and interpersonal skills.
- Excellent organizational and time-management abilities.
- Problem-solving mindset with attention to detail.
- Ability to work collaboratively in a team environment.
- Adaptability and a proactive approach to challenges.
Nice To Haves
- Independent agency experience.
- Familiarity with EPIC software.
- Relevant licenses or designations.
Responsibilities
- Manage a book of business valued at approximately $2 million, with account sizes ranging from $1,000 to $50,000.
- Provide exceptional customer service by addressing client inquiries, resolving issues, and maintaining strong client relationships.
- Assist with quoting new and renewal business as needed.
- Utilize EPIC software to manage accounts and ensure accurate record-keeping.
- Collaborate with team members to support departmental goals and initiatives.
- Stay updated on industry trends, regulations, and best practices to provide informed guidance to clients.
Benefits
- Competitive and commensurate with experience salary.
- Full details of the benefits package will be provided during the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
