Personal Lines Customer Service Representative
The Jonus Group•Jacksonville, FL
•Hybrid
About The Position
Seeking a dedicated and experienced Personal Lines Customer Service Representative to join a growing team. This role is an integral part of a Personal Lines department, which consists of three teams: Sales, Quoting Specialists, and Customer Service Representatives. The ideal candidate will have a strong background in insurance servicing, a proactive approach to client management, and a passion for delivering exceptional customer service.
Requirements
- Property & Casualty (P&C) license required
- Minimum of 2 years in a similar role
- Familiarity with Epic software is a significant advantage but not mandatory
- Strong communication, organizational, and problem-solving abilities
Nice To Haves
- Candidates with experience at NJM are highly preferred
Responsibilities
- Handle all aspects of policy servicing, including policy changes, endorsements, and renewals
- Provide exceptional customer service to a portfolio of approximately 6,000 clients with $20M in premiums
- Collaborate with the Sales and Quoting Specialist teams to ensure seamless client experiences
- Identify opportunities for account rounding and cross-selling to enhance client coverage
- Maintain accurate records and documentation in the agency management system
Benefits
- Comprehensive medical, dental, and vision insurance
- Access to a dedicated Learning and Development department for career growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
