Personal Lines CSR

Brown Insurance Services • Seminole, FL

4d • $40,000 • Onsite

About The Position

Join Brown Insurance Services as a Personal Lines CSR. This role is for individuals who take pride in accuracy and follow-through, enjoy checking tasks off a list, and completing objectives. If you are ready to make a meaningful impact and grow in experience in a respected insurance agency, apply now to become a valued member of our team! This is an operations-focused position that plays a critical role in supporting our internal team. It is not a front client-facing position, a cold-calling position, a receptionist position, or a commission-based role.

Requirements

• High school diploma or equivalent
• Minimum 2 years of administrative, customer service, office operations, insurance, banking, healthcare administration, mortgage, title, legal support, or other detail-oriented office experience
• Comprehensive reading skills
• Strong problem-solving skills
• Detail-oriented with exceptional organizational and time-management abilities
• Proficient computer skills, including experience with agency management systems and Microsoft Office Suite, Applied Epic
• Ability to multitask and manage multiple priorities
• Active 4-40, 20-44, 2-20 License

Nice To Haves

• Prior experience (preferred)

Responsibilities

• Monitor carrier websites and retrieve policy notices
• Help maintain the accuracy and integrity of our agency management system (Applied Epic)
• Ensuring policy status reads correctly in Applied Epic
• Attach policy documents and maintain accurate client records
• Review and route carrier communications to the appropriate Account Manager
• Process mortgagee change requests and proof of insurance requests
• Verify policies are renewed or cancelled in Applied Epic
• Create follow-up activities for the Account Managers
• Process insurance-related mail and documentation
• Support Account Managers by keeping policy workflows moving
• Provide additional support on overflow call transferring when necessary

Benefits

• Base $40K
• PTO included (after 90 days)
• Health Insurance – Employer pays majority for the primary insured (after 90 days)
• Dental/Vision/Aflac Available – Employee cost (after 90 days)
• 401k after 12 months of employment - Employer up to 4% match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED