Personal Lines Client Service Manager II

Gallagher•Sterling Heights, MI

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Take your expertise to the next level. As a Senior Personal Lines Client Service Manager II, you’ll lead complex client relationships with confidence, shaping strategy, influencing decisions, and driving smarter coverage solutions. You’ll operate in a collaborative environment using your insight to identify gaps, unlock growth opportunities, and elevate the client experience through a more consultative, forward-thinking approach. Powered by innovation and supported by accessible leadership, this is your opportunity to lead from the front and make a measurable impact.

Requirements

1–2 years of prior insurance industry experience required, with experience in customer service, insurance, or a related field preferred.
Must possess an active Property & Casualty (P&C) license or be in the process of obtaining one within 90 days of starting in the role.
Strong customer service and communication skills, with the ability to build and maintain effective relationships with clients.
High attention to detail and strong organizational skills, ensuring accuracy and efficiency in all aspects of account management.
Ability to quickly learn insurance concepts, systems, and workforce management tools.
Problem-solving mindset with the ability to handle routine client situations professionally and effectively.

Responsibilities

Own and grow a Personal Lines portfolio, delivering a high-quality, relationship-driven client experience.
Lead complex renewals end-to-end, aligning coverage with risk and managing timelines effectively.
Build strong client relationships through proactive engagement, anticipating needs and driving retention.
Take a consultative approach, identifying policy gaps and provide coverage solutions supporting cross-sell and account growth goals.
Provide expert guidance on complex coverage decisions and resolve service challenges independently.
Ensure operational excellence through accuracy, compliance, and continuous process improvement.
Act as a team leader, sharing expertise and supporting a high-performance, collaborative culture.
Leverage data and digital tools to deliver efficient, modern client service.
Drive retention, satisfaction, and portfolio growth through consistent, insight-led delivery.