Personal Lines Account Manager

POWERS Insurance and Risk Management•St Louis, MO

About The Position

Requires committed, energetic and empathetic listener with excellent communication skills, a commitment to serve others, ability to multi-task, problem-solve and who has a desire to achieve and continually learn. Individual must be detail oriented, accurate, organized and efficient. Assists Producers in procuring new business and handles sales and servicing of assigned POWERS personal lines clients and prospects.

Requirements

5 years of experience in the insurance field preferred.
Must be a good communicator with strong verbal skills.
Competent computer skills, particularly Microsoft Office products including Word, Excel, and Outlook, and the ability to master the agency management system are highly desirable.
Self-directed, organized, accurate and efficient, able to work with many individuals at various levels.
Must be able to work with minimal supervision to achieve expected results.
Detailed, accurate, strong at upselling, creative thinker.
Missouri Property and Casualty Producer License required.

Responsibilities

Assists Producers in procuring new business and handles sales and servicing of assigned POWERS personal lines clients and prospects in an accurate and timely manner to exceed client expectations.
Works with Personal Lines clients and prospects and Producers to determine appropriate coverages, prepare applications and other submission documents, review quotations and prepare proposals on new business as assigned.
Consults with Producer to market existing assigned accounts, determining appropriate coverages, opportunities.
Check and document, as needed, carrier alerts.
Keeps informed of industry developments through review of trade press and by attending company training meetings on new coverages and products.
Works with prospect and Producer to compile all information needed to provide quotes for new accounts within 2 days of receiving request.
Pulls and assembles proper policy forms as needed.
Selects appropriate carrier (based on product, rates, etc.) within 2 days of receiving request.
Inputs new applications into system if needed and/or submits to company within 24 hours of binding.
Prepares proposals for new accounts and reviews with Producer within 2 days, if needed.
Checks new policies and prepares for delivery to client within 3 days of receipt.
Prepares applications, obtains and organizes related documents (MVRs, inspections, etc.) for assigned book of business when needed.
Conducts ongoing risk management reviews of personal lines files to identify inadequate coverages or limits.
Prepares proposals for renewals and reviews with Producer within 5 days.
Solicits expiration dates and additional coverages from existing clients to round out accounts.
Processes endorsements and cancellations through communication with the insured, company, and producers.
Checks all policies and endorsements for accuracy and orders corrections, if needed.
Processes claims, including completion of ACORD forms, and monitors/assists with settlement progress, if needed.
Prepares all policy invoices correctly and completes by the time the policy is mailed.
Responds to questions and complaints from insureds within 4 hours; resolves issues ASAP.
Maintains professional and positive relationship with company underwriters.
Utilizes and strives to improve the agency management system, its related workflow and interface advances.
Utilizes, organizes and maintains client, prospect and carrier records, account folders and computer files in accordance with established procedures.
Performs other responsibilities and duties as assigned.