Personal Lines Account Manager

POWERS Insurance and Risk Management • St. Louis, MO

4h

About The Position

Build Relationships. Make a Difference. Grow Your Career. Are you someone who genuinely enjoys helping people, solving problems, and building lasting relationships? Do you thrive in a fast-paced environment where every day brings new opportunities to learn and make an impact? We're looking for a Personal Lines Account Manager who is passionate about delivering exceptional service and creating positive experiences for our clients. If you're organized, detail-oriented, and enjoy collaborating with others to find the best solutions, we'd love to meet you.

Requirements

• 5+ years of Personal Lines insurance experience.
• Missouri Property & Casualty Producer License (required).
• Strong communication and relationship-building skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Confidence working independently while collaborating effectively with teammates.
• Experience with Microsoft Office (Word, Excel, Outlook); experience with AMS360 is a plus.
• A proactive mindset with a passion for continuous learning and finding better ways to serve clients.

Nice To Haves

• Experience with AMS360 is a plus.

Responsibilities

• Partner with clients and producers to understand insurance needs and recommend appropriate personal lines coverage.
• Build strong relationships through responsive, thoughtful service and clear communication.
• Identify opportunities to enhance coverage and better protect clients as their needs evolve.
• Respond promptly to client questions and concerns while delivering an exceptional customer experience.
• Develop and maintain positive relationships with insurance carrier underwriters.
• Gather information needed to prepare competitive insurance quotes.
• Work with producers to identify the best carrier options based on client needs.
• Prepare applications, proposals, and submission materials accurately and efficiently.
• Process new business promptly after coverage is bound.
• Coordinate renewals and review existing policies to ensure clients have appropriate protection.
• Recommend coverage improvements and account-rounding opportunities.
• Process endorsements, policy changes, cancellations, and other service requests.
• Review policies for accuracy and resolve discrepancies when needed.
• Assist clients with claims by providing guidance, completing required documentation, and monitoring claim progress.
• Prepare accurate policy invoicing and documentation.
• Stay current on industry trends, carrier updates, and new insurance products through ongoing education and training.
• Utilize AMS360, ImageRight, and other technology to improve efficiency and deliver outstanding service.
• Maintain organized electronic client records and documentation.
• Look for ways to improve processes and contribute ideas that help our team serve clients even better.
• Support additional projects and responsibilities as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed