Personal Lines Account Manager

The Jonus Group•Madison, WI

2d•$0 - $55,000•Onsite

About The Position

A respected, locally rooted insurance agency is seeking a Personal Lines Account Manager to join its growing team in Madison, Alabama. This role is ideal for an insurance professional who enjoys building lasting client relationships, delivering exceptional service, and being part of a collaborative office culture where people genuinely enjoy working together. You'll have ownership of an established book of business while serving as a trusted advisor to clients throughout their insurance journey.

Requirements

3+ years of Personal Lines insurance experience
Strong customer service and relationship management skills
Excellent verbal and written communication abilities
Ability to identify client needs and recommend appropriate solutions
Strong organizational and time-management skills
Comfortable managing multiple priorities in a fast-paced environment

Nice To Haves

Experience with AMS360 or similar agency management systems preferred
Self-motivated, dependable, and team-oriented

Responsibilities

Manage an assigned book of Personal Lines accounts, serving as the primary point of contact for client needs
Build strong, long-term relationships through proactive service and responsive communication
Handle policy changes, endorsements, renewals, billing inquiries, and day-to-day account servicing
Review coverage options and help clients make informed insurance decisions
Coordinate with carrier partners to resolve issues and ensure a smooth client experience
Monitor upcoming renewals, gather updated information, and assist with coverage and pricing reviews
Maintain accurate account documentation and policy records
Collaborate with agency leadership and team members to deliver outstanding service