Personal Insurance Renewal Specialist

Marsh McLennan•Orland Park, IL

11d•$54,700 - $101,900•Hybrid

About The Position

Marsh McLennan Agency is seeking a Renewal Specialist to join their team. This role is crucial for maintaining client relationships and ensuring policy renewals. The company prides itself on an award-winning, inclusive, Top Workplace culture, driven by extraordinary people who deliver purposeful work and meaningful impact. Marsh provides business insurance, employee health & benefits, retirement, and private client insurance solutions. They combine the personalized service of a local consultant with the global resources of Marsh.

Requirements

Property and Casualty License must be obtained within 75 days of the first day of New Hire Onboarding
At least 7 years of relevant experience.
The employee is responsible for adherence to the stated expectations of the E&O Plus Quality Management Program

Nice To Haves

Applicable industry designations preferred

Responsibilities

Receive phone calls and office visitors requesting policy review, changes to existing coverage, and/or new policies.
Inform, educate, and make recommendations and/or changes timely to aid in retention.
Determine acceptability and prepare client proposals and carrier submissions following guidelines and divisional procedures.
Handle all client interactions with high level of customer service to ensure excellent customer satisfaction at every service contact while maintaining a concern for timeliness & procedure compliance in agency management system and carrier websites.
Follow all procedures for management tracking and meet monthly pre-established team goals.
Handle any carrier client consolidation project per set procedures.
Back-up alternate new business sales team when needed.
Other duties as assigned.