About The Position

Seeking a highly skilled and experienced Personal Lines Insurance Account Manager to join a team. This role is ideal for a professional with a strong background in insurance. The successful candidate will manage mid-market and VIP personal lines accounts, providing exceptional service to valued clients.

Requirements

  • Active Property & Casualty (P&C) license is required.
  • Strong knowledge of Massachusetts RMV processes and insurance coverage.
  • Proven experience managing mid-market and VIP personal lines accounts.
  • Excellent communication and interpersonal skills.
  • Ability to work independently in a fully remote environment.
  • Commitment to providing outstanding customer service and maintaining long-term client relationships.

Nice To Haves

  • Proficiency in using Applied EPIC or similar agency management software is preferred.

Responsibilities

  • Manage a portfolio of mid-market and VIP personal lines accounts, including home, auto, renters, condo, recreational vehicles, secondary and high-value homes, boats/yachts, antique/exotic cars, and more.
  • Provide exceptional customer service, ensuring client satisfaction and retention.
  • Manage and service a book of business, handling a diverse range of account sizes.
  • Utilize agency management software to manage accounts efficiently.
  • Collaborate with carriers such as Andover, Chubb, Foremost, Hagerty, MAPFRE, Plymouth Rock, Safety, Quincy Mutual, and others.
  • Stay updated on industry trends and maintain strong knowledge of insurance coverage and Massachusetts RMV regulations.
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