Personal Injury Reductions Manager (Plus Bonus)

The Ward Law Group, PL • Miami Lakes, FL

2d • Onsite

About The Position

The Personal Injury Manager – Reductions & Settlement Audit leads and scales the firm’s post-settlement operations within a high-volume plaintiff personal injury practice. This role oversees the Reductions Department and owns the accuracy, compliance, and financial integrity of all case settlements prior to disbursement. This position combines leadership, lien negotiation oversight, and settlement auditing, ensuring that medical bills, healthcare liens, and case costs are properly reduced, verified, and documented. The goal is to maximize client net recovery while maintaining strict compliance and operational excellence. The ideal candidate is a data-driven operations leader with strong expertise in reductions, lien resolution, settlement review, and financial accuracy, who can drive performance, improve processes, and develop a high-performing team.

Requirements

• 5+ years of experience in: Personal injury law, Reductions, lien resolution, or settlement operations
• Experience managing teams of 10+ in a performance-driven environment
• Strong knowledge of: Medical bill reductions, Healthcare liens and negotiations, Settlement processes and case closing
• Proven ability to drive process improvements and hit KPIs
• Proficiency in Litify (Salesforce), Excel, and reporting tools
• Bilingual English/Spanish required

Nice To Haves

• Experience in settlement auditing or financial quality control
• Strong understanding of: Settlement disbursement processes, Closing statements / HUD review, Pre- and post-settlement audits
• Familiarity with medical billing structures (CPT / ICD coding)
• Analytical mindset with strong attention to detail
• Operational leadership and accountability
• Process-driven with a focus on scalability
• Strong negotiation and financial reasoning skills
• Ability to perform in a fast-paced, high-volume environment

Responsibilities

• Lead, coach, and manage a team of Reductions Specialists in a high-volume environment
• Oversee all post-settlement workflows, ensuring timely case closure and performance against KPIs
• Track and manage metrics including: Turnaround time, Reduction outcomes, Closing statement completion, Department productivity
• Utilize Litify (Salesforce) and BI tools to monitor and drive performance
• Own the pre-disbursement audit process to ensure cases are financially accurate and compliant before funds are released
• Conduct case settlement reviews, including: Settlement breakdown validation, Closing statement (HUD) review, Settlement disbursement review
• Perform post-settlement audits to identify errors, trends, and improvement opportunities
• Ensure full audit compliance across all closed files
• Oversee: Financial reconciliation of settlement proceeds, Cost verification and expense auditing, Vendor invoice review, Billing accuracy and write-offs/adjustments
• Validate attorney fee calculations and contingency fee structures
• Ensure complete and accurate case cost analysis before disbursement
• Guide team on medical bill reductions and provider negotiations
• Oversee resolution of: Healthcare liens, Medicare / Medicaid liens, ERISA liens, Subrogation claims
• Provide escalation support for complex lien negotiation strategies
• Ensure proper documentation of all negotiations and approvals
• Oversee medical billing review and hospital billing audits when required
• Ensure proper medical records review supports reduction strategy
• Validate billing details, including familiarity with CPT / ICD codes when necessary
• Ensure balance verification across all settlement components
• Identify inefficiencies in the demand-to-settlement process and implement improvements
• Develop and maintain SOPs for: Reductions, Case audit, Disbursement readiness
• Strengthen file audit / case audit protocols to reduce errors and improve consistency
• Provide ongoing coaching, training, and performance feedback
• Conduct regular 1:1s and team meetings
• Train team on: Reduction strategies, Lien handling, Settlement auditing standards
• Build accountability and a high-performance culture
• Ensure clients receive clear, timely communication regarding: Settlement outcomes, Reductions, Final disbursement
• Maintain high service standards aligned with firm expectations

Benefits

• Paid Time Off (accrues 4.62 hours per pay period for a total of three weeks per year)
• Health insurance (firm covers 40-65% of employee premium, includes national coverage and free mental health services)
• Dental plans (with unlimited coverage)
• Vision plans
• Short-term and Long-term Disability benefits (paid by the firm)
• 1X earnings life insurance coverage (paid by the firm)
• Firm paid accidental death and dismemberment benefit
• Supplemental insurance options: Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance
• 401(K) plan
• 401(K) match: 100% of the first 3% of employee contributions and 50% on the next 2%, with immediate vesting after one year of service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed