Personal Injury Legal Case Manager
About The Position
The Ward Law Group is seeking a Personal Injury Case Manager to support their attorneys by managing a caseload of personal injury claims and acting as a key point of contact for clients. The Personal Injury Case Manager will guide clients through the claims process, collaborate closely with providers and insurance companies, negotiate settlement for case under authority supervisor and ensure cases move efficiently from intake through settlement or litigation. This role requires a detail-oriented and client-focused professional with deep knowledge of personal injury cases. This is a full-time position on-site Monday - Friday at our office in Miami Lakes, FL.
Requirements
- Strong understanding of the Bodily Injury Claims process, including insurance and medical provider coordination.
- Proficiency in Litify or similar legal case management systems.
- Bilingual in English and Spanish.
- Excellent organizational skills, with the ability to prioritize and multitask.
- Strong written and verbal communication skills.
- Ability to work collaboratively in a team-focused environment.
Responsibilities
- Serve as the primary point of contact for clients, guiding them through the claims process and ensuring they feel supported at each stage.
- Present and explain initial settlement offers to clients, providing recommendations on next steps.
- Educate clients about additional medical treatments (e.g., injections, surgeries, TBI treatment) and legal procedures, such as filing lawsuits.
- Maintain bi-weekly proactive communication with clients and ensure all inquiries are addressed within 24 hours.
- Manage the full lifecycle of personal injury cases, including intake, negotiations, resolution, and post-settlement tasks.
- Accurately maintain and update client files, records, and case notes in Litify to ensure seamless case progression.
- Track and log demands, offers, and client authority, ensuring proper documentation throughout the negotiation process.
- Ensure timely case resolutions while prioritizing client satisfaction and attention to detail.
- Follow up with insurance companies to obtain timely responses to settlement demands and negotiate under attorney supervision.
- Verify insurance coverage details (UM, PIP, BI) and request necessary documents from insurers.
- Communicate with medical providers to gather treatment estimates, lien information, and outstanding balances.
- Coordinate with providers and attorneys to support mediation and case settlement processes.
- Prepare mediation summaries, global settlement documents, and related case materials.
- Conduct weekly audits to ensure all case files are current and compliant.
- Draft and file lawsuits or dismissals under attorney guidance, ensuring accuracy and timeliness.
- Review surgical case files and related documentation prior to client procedures.
Benefits
- Paid Time Off (accrues 4.62 hours per pay period for a total of three weeks per year)
- Health insurance (firm covers 40-65% of employee premium, options for national coverage and free mental health services)
- Dental insurance (with unlimited coverage)
- Vision insurance
- Short-term Disability benefits
- Long-term Disability benefits
- 1X earnings life insurance coverage
- Firm paid accidental death and dismemberment benefit
- Supplemental insurance options: Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance
- 401(K) plan with firm match (100% on first 3% and 50% on next 2% after one year of service, immediate vesting)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
