Personal Injury Intake Case Manager
About The Position
The Intake Case Manager plays a critical role in managing pre-litigation personal injury cases from intake through treatment progression and case readiness. This position serves as a primary point of contact for clients while ensuring timely communication, proper case development, accurate documentation, and progression of cases toward resolution or transition to the appropriate department. The Intake Case Manager is responsible for managing a high-volume caseload while maintaining strong client service standards, proactive follow-up, and accurate case management practices. This role requires excellent organizational skills, urgency, attention to detail, and the ability to multitask within a fast-paced environment. The ideal candidate is client-focused, highly accountable, comfortable handling sensitive situations, and capable of balancing communication, administrative responsibilities, and case progression simultaneously.
Requirements
- Previous experience in Personal Injury Case Management, Intake, or Pre-Litigation preferred
- Experience handling personal injury claims, insurance communications, or client case coordination
- Understanding of bodily injury claims, medical treatment progression, and property damage processes
- Strong organizational skills and attention to detail
- Ability to manage a high-volume caseload in a fast-paced environment
- Strong written and verbal communication skills
- Ability to maintain professionalism and empathy when communicating with clients
- Reliable attendance, accountability, and strong follow-through
Nice To Haves
- Experience using Litify (Salesforce)
- Experience working within a Plaintiff Personal Injury law firm
- Fluency in both English and Spanish
Responsibilities
- Serve as the primary point of contact for clients throughout the intake and treatment phases of the case
- Maintain frequent communication with clients regarding treatment status, property damage, case progression, and outstanding needs
- Respond to client calls, voicemails, SMS messages, and emails in a timely and professional manner
- Provide clients with updates, guidance, and support throughout the pre-litigation process
- Maintain accurate and detailed documentation of all client communications and case activity
- Monitor and follow up on client medical treatment progress and provider compliance
- Coordinate with medical providers regarding appointments, treatment status, records, and billing requests
- Identify treatment gaps, missed appointments, or barriers impacting case progression
- Assist clients with scheduling concerns and treatment-related questions as appropriate
- Ensure medical records and bills are requested, obtained, and properly uploaded into the case management system
- Communicate with insurance adjusters regarding claim status, coverage information, and property damage matters
- Obtain and verify insurance information, policy limits, claim numbers, and adjuster details
- Assist clients with property damage issues including repairs, total loss claims, rental coordination, diminished value claims, and loss of use concerns
- Manage and prioritize an active caseload while ensuring timely progression of each matter
- Identify cases eligible for escalation, attorney review, demand preparation, or transfer to the appropriate department
- Monitor case milestones and proactively follow up on pending items for case advancement
- Ensure all case documentation is accurately saved, organized, and maintained within the case management system
- Review files for completeness and readiness prior to submission for demand or attorney review
Benefits
- Paid Time Off
- Health insurance (firm covers 40-65% of employee premium)
- Free mental health services
- Dental plans (with unlimited coverage)
- Vision plans
- Short-term Disability benefits
- Long-term Disability benefits
- Life insurance (1X earnings)
- Accidental death and dismemberment benefit
- Supplemental insurance options (Critical Illness, Accident, Cancer, Hospital Confinement Indemnity, Term Life, Whole Life)
- 401(K) plan with company match (100% on first 3%, 50% on next 2% after one year of service)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
