Personal Injury Claims Examiner

GEICO • Melville, NY

1d • Hybrid

About The Position

As a Personal Injury Claims Examiner, you’ll provide reassurance and assistance that make a difference in our customers' lives. You will guide policyholders through the complicated medical aspects of auto insurance claims, as you deliver world-class service. You will investigate medical necessity, determine casualty, evaluate the validity of personal injury insurance claims, and monitor case files over the course of treatment.

Requirements

• High School Diploma or GED required
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Available to work Monday -Friday 8:00 AM-4:30 PM

Nice To Haves

• Customer-facing Claims experience preferred.
• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
• Active Adjusters license preferred (training and exam fees provided).
• College degree preferred.

Responsibilities

• Consult with involved parties (customers, other carriers, attorneys, medical providers), secure medical information, and review insurance contracts, associated reports, and billing documentation.
• Resolve customer concerns, ensuring a positive experience.
• Drive customer satisfaction through meaningful interactions.
• Investigate medical necessity, determine casualty, evaluate the validity of personal injury insurance claims, and monitor case files over the course of treatment.

Benefits

• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED