Personal Injury Case Operations Manager

BrainStim Centers, Inc.•Calabasas, CA

49d•Remote

About The Position

At BrainStim, we combine advanced non-invasive neuromodulation with ethical, patient-centered care. BrainStim Centers is seeking a Personal Injury Case Operations Manager to support personal injury matters from the medical side of the organization, with a focus on case evaluation, intake review, and continuous assessment of case health, alongside hands-on operational involvement throughout the patient and case lifecycle. This position is predominantly remote and must be California-based.

Requirements

5–7+ years of experience in personal injury operations, medical-legal coordination, or legal operations
Demonstrated experience managing complex, multi-step case processes
Strong understanding of PI workflows and law firm coordination
Strong analytical skills with measured, consistent attention to detail
Excellent written and verbal communication skills
Ability to manage time-sensitive priorities and competing demands
Proficiency with technology and software, including Excel
Aptitude for understanding medical, neurological, and psychiatric terminology
Self-directed, reliable, and receptive to direction

Responsibilities

Review prospective personal injury cases for appropriateness, case viability, and overall fit
Identify risk indicators that may impact treatment progression, documentation, billing, or professional relationships
Prioritize cases and follow-up actions based on urgency, complexity, and risk profile
Communicate intake outcomes and next steps clearly with internal teams and referring law firm staff
Maintain accountability for decisions and downstream case flow
Maintain hands-on involvement in the operational flow of PI patient treatment
Monitor case progression from intake through treatment completion
Schedule patients and coordinate care with clinical teams and case managers
Track documentation, authorization status, and treatment adherence
Identify gaps, delays, or breakdowns in process and take appropriate corrective action
Provide consistent reporting on case status and operational metrics to management
Serve as a primary point of contact for case-related communication with law firm staff
Maintain warm, professional, and time-sensitive communication with patients, case managers, and internal teams
Navigate difficult or high-pressure conversations with composure and clarity
Explain medical and process-related concepts clearly to non-clinical stakeholders
De-escalate tense situations while maintaining clear expectations and follow-through
Support subpoena, records, and documentation processes related to PI cases
Create invoices and collaborate with internal teams on billing workflows
Ensure records are accurate, complete, and aligned with case requirements
Maintain organized, compliant documentation throughout the case lifecycle
Monitor trends in case health, documentation quality, and workflow performance
Advise management on operational gaps and optimization opportunities
Support implementation of new processes or operational initiatives as needed