Personal Injury Case Manager
About The Position
The Personal Injury Case Manager is integral to ensuring the success and support of clients undergoing medical treatment and property damage claims. This position involves being a crucial link in helping clients obtain the maximum compensation they deserve to overcome challenging situations. Responsibilities include applying a general understanding of the Bodily Injury Claim process and managing a caseload. Specific duties encompass identifying cases eligible for Full Demand, Quick Demands, and Globals, and submitting them to the appropriate department. The Case Manager reviews and submits potential production cases, qualifies clients for Personal Injury Protection (PIP), and aids clients in property damage resolution, including loss of use and diminished value claims. Additionally, responsibilities involve communication with adjusters and insurance companies, obtaining timely insurance coverage information, following up on medical treatments, obtaining medical provider records and bills, and updating adjuster information in the system. Thorough documentation is maintained in Litify, including the submission of applicable subrogation letters. The Case Manager maintains frequent communication with clients, answering questions and ensuring proper care. Upon attorney review, cases are discharged, and proper documentation is submitted for Attorney Liens.
Requirements
- Candidate must be able to speak English and Spanish fluently. (Fluent in Spanish is a must for this position)
- Candidate must have multitasking and time-management skills, with ability to prioritize tasks.
- Candidate must be able to work in a fast-paced environment.
- Candidate must have the ability to be resourceful and proactive when issues arise.
- Candidate must demonstrate excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees, and vendors.
Responsibilities
- Applying a general understanding of the Bodily Injury Claim process and managing a caseload
- Identifying cases eligible for Full Demand, Quick Demands, and Globals, and submitting them to the appropriate department
- Reviewing and submitting potential production cases
- Qualifying clients for Personal Injury Protection (PIP)
- Aiding clients in property damage resolution, including loss of use and diminished value claims
- Communication with adjusters and insurance companies
- Obtaining timely insurance coverage information
- Following up on medical treatments
- Obtaining medical provider records and bills
- Updating adjuster information in the system
- Maintaining thorough documentation in Litify, including the submission of applicable subrogation letters
- Maintaining frequent communication with clients, answering questions and ensuring proper care
- Submitting proper documentation for Attorney Liens
Benefits
- health benefits
- pretax health care and dependent care saving accounts
- life insurance
- paid time off and holidays
- a percentage match on your 401K contributions
- confidential counseling services
- mental health support
- financial guidance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
