Personal Injury Case Manager

Block LLP•Burbank, CA

1d•$25 - $40

About The Position

We are seeking an experienced Personal Injury Case Manager to manage pre-litigation personal injury matters from A–Z. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of their caseload, and understands the full lifecycle of a PI claim- from intake through settlement. The Case Manager serves as a primary point of contact for clients, medical providers, insurance carriers, and internal team members, ensuring each case is handled with urgency, accuracy, and compassion.

Requirements

Minimum 2+ years of experience in personal injury case management
Strong understanding of liability, damages, medical treatment, and insurance processes
Excellent written and verbal communication skills
Highly organized, detail-oriented, and deadline-driven
Ability to manage a high-volume caseload without sacrificing quality
Strong follow-up skills and sense of ownership
Experience with case management software preferred
California PI experience strongly preferred

Responsibilities

Manage a full pre-litigation personal injury caseload from intake through settlement
Review police reports, incident reports, and intake documentation
Identify coverage, request and analyze insurance policies, and confirm policy limits
Open claims with insurance carriers and maintain ongoing communication
Coordinate medical treatment, follow up on care, and track treatment progression
Request, review, and organize medical records and billing
Monitor statutes, deadlines, and case milestones
Help prepare demand packages, including liability summaries, medical summaries, and damages documentation
Assist attorneys with settlement negotiations and pre-litigation strategy
Serve as a consistent, empathetic point of contact for clients
Provide proactive updates and manage client expectations
Educate clients on the PI process and next steps
Maintain a high standard of client service and professionalism
Accurately update case management software and internal tracking systems
Collaborate closely with attorneys, litigation teams, and management
Ensure compliance with firm procedures and best practices
Contribute to team goals, firm initiatives, and process improvements