Personal Injury Case Manager VA

Global Medical Virtual Assistants

7d•Remote

About The Position

The VA will serve as a Case Manager, acting as the central coordinator for personal injury files (car accidents, slip and falls).

Excellent verbal and written English communication skills
High attention to detail and strong data accuracy
U.S. insurance claims knowledge
Understanding reporting for auto or health insurance
High level of empathy and "Compassion Care" for injured clients
Minimum system requirements: Primary System Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher, Computer Memory/RAM: 8.00 GB, Computer Operating System: At least Windows 11 64-bit or macOS Ventura, Headset: Any USB-type headset with noise-cancelling feature, Camera: Capable of a clear and crisp video output
Backup system requirements: Option 1 (Backup System): Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher, Computer Memory/RAM: 8.00 GB, Computer Operating System: at least Windows 11 64-bit or macOS Ventura, Headset: Any USB-type headset with noise-cancelling feature (Optional). Option 2 (Power Supply - UPS): Must be capable of powering your work station for at least 3 hours, typically a device with 240Wh or higher will be sufficient, Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup).
Primary internet connection: DSL / Fiber Connection - Minimum of 100mb/s contracted
Backup internet connection: Minimum of 20mb/s (Cell)

Paralegal training or experience in personal injury law is preferred
Familiarity with terminology is preferred (no clinical diagnoses required)
Experience working directly as or with insurance adjusters (Highly Preferred)
Recommended system requirements: Primary System Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher, Computer Memory/RAM: 16.00 GB, Computer Operating System: At least Windows 11 64-bit or macOS Tahoe, Headset: Any USB-type headset with noise-cancelling feature, Camera: Capable of a clear and crisp video output
Recommended backup system requirements: Option 1 (Backup System): Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher, Computer Memory/RAM: 16.00 GB, Computer Operating System: At least Windows 11 64-bit or macOS Tahoe, Headset: Any USB-type headset with noise-cancelling feature, Camera: Capable of a clear and crisp video output. Option 2 (Power Supply - UPS): Must be capable of powering your work station for at least 3 hours, typically a device with 240Wh or higher will be sufficient, Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup).
Recommended primary internet connection: DSL / Fiber Connection - Minimum of 500mb/s contracted
Recommended backup internet connection: Minimum of 20mb/s (Cell or wired)

Conducting welcome calls and maintaining regular communication regarding recovery
Facilitating medical treatment, ensuring compliance with doctor recommendations, and monitoring progress
Interfacing between the lawyer, injured client, medical providers, and insurance adjusters
Gathering medical records/bills and organizing the "demand package" for settlement