Personal Injury and Worker’s Compensation Coordinator

Advanced Spine and Pain • Phoenix, AZ

2d • Onsite

About The Position

Advanced Spine and Pain (ASAP) is a comprehensive interventional pain practice with twelve locations across Arizona. We pride ourselves on individualized patient treatment programs driven by an outcomes program developed by our own physicians. Our physicians are board-certified specialists, and our non-physician providers typically have years of experience in interventional pain management ASAP is committed to whole-patient care, having launched an integrated behavioral health program at our Phoenix locations. This collaboration makes us the first interventional pain management group in the state to implement a behavioral health integration program at our practices. Responsible for maintaining all Personal Injury and Worker’s Compensation patients and records. Primary contact for all PI and WC cases communicating with patients, attorneys, adjustors or any other third party entities that are involved with the case.

Requirements

• High School Diploma / GED Certification
• Three to five years’ work experience in a medical office setting
• One to two years work experience with personal injury or worker’s compensation cases
• Working knowledge of all aspects of the scheduling and referral departments of a medical practice
• Strong office and computer skills, experience with paperless workflows
• Prior use of practice management and EMR programs
• Work independently while maintaining a positive attitude
• Skilled communicator and ability to work effectively in resolving problems
• Solid organizational skills
• Exceptional attention to detail.
• Ability to quickly resolve conflict in a respectful manner
• Ability to work independently and maintain a positive attitude
• Ability to interact with management, physicians, and teammates at all levels and effectively and professionally.
• Ability to communicate in oral and written form.
• Ability to be able to meet deadlines in a fast-paced, quickly changing environment.
• Ability to treat confidential information with appropriate discretion.
• Ability to interact with management, physicians, and teammates at all levels and effectively.
• Ability to communicate with teammates and management both in oral and written form.
• Ability to be able to meet deadlines in a fast-paced, quickly changing environment.
• Ability to act as gatekeeper and escalate relevant information to executives as needed.
• Ability to treat confidential information with appropriate discretion.
• Good visual acuity, accurate color vision.
• Requires sitting and standing associated with a normal office environment.

Responsibilities

• Responsible for maintaining all worker’s compensation and personal injury patient accounts.
• Scheduling all appointments, new patients, follow ups, procedures, etc.
• Maintaining and staying up on managing authorizations, internal and external referrals.
• Monitor daily folders to ensure proper scheduling and maximum efficiency.
• Monitor order flow daily to ensure efficiency and timely patient follow up
• Assist in maintaining the groups inbound fax and info email box
• Serve as a liaison to referring offices, adjustors, lien holders and attorneys to build relationships
• Meet metrics as set forth within the department
• Provides individualized care, which encourages the patient’s ability to maintain or attain the highest practical physical, mental, and psychosocial well-being.
• Answers the inbound line for the team in a consistent pleasant manner.
• Uploading documents into the patients charts and ensure all appropriate documentation has been collected and signed accordingly
• Demonstrates appropriate knowledge and competence of designated skills identified for this position.
• Fosters a positive and professional procedural environment by interacting with all people in a considerate, helpful, and courteous manner and by participating as a team member.
• Consistently maintain proper documentation within the EMR regarding the referrals, authorizations, and its details
• Diligently notifying and following up with patients and external entities as needed within a timely manner regarding their referral(s) and appointments.
• Provides official documents and quotes to various entities and submits claims for services rendered for any ASAP entities
• Responsible for pulling and returning voicemails within 2 hours
• Maintains HIPAA
• All other duties as assigned

Benefits

• Paid Time Off (PTO)
• Sick Time
• 401(k) Retirement Plan
• Medical, Dental, and Vision Insurance
• Seven Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED