Personal Injury Accounts Receivable Coordinator

Summit Spine and Joint Centers•Lawrenceville, GA

9h•Hybrid

About The Position

Under general supervision, the PI A/R Coordinator is responsible for supporting the provider billing and accounts receivable processes with accuracy and attention to detail. The ideal candidate is highly organized, detail-oriented, and possesses strong communication and customer service skills. This role requires the ability to problem-solve, multitask, and work efficiently in a fast-paced environment while ensuring compliance with organizational policies and procedures. This is a full-time, benefited position based at Summit Spine and Joint Centers’ administrative office in Lawrenceville, GA. The role is primarily in-person, with potential hybrid or remote flexibility based on performance and departmental needs.

Requirements

Minimum of 1 year experience working personal injury
Minimum of 1 year experience with accounts receivable/revenue cycle billing in a medical setting
Knowledge of medical billing rules, such as coordination of benefits, modifiers, and understanding of EOBs and ANSI code denials
Proficient in numerical analysis and excellent verbal/written skills
Familiarity with Microsoft Office and EMR systems
Comfortable working in a growing, dynamic organization and able to navigate change
Self-motivated with ability to multi-task, prioritize work in a fast-paced, team environment
Must be personable and detail oriented as a representative of the practice while working with 3rd party relations

Responsibilities

Processes assigned AR, working to maximize collections while minimizing aging AR
Ensure medical records are sent to insurance carriers
Manages outstanding accounts to include following up with attorney offices and insurance carriers for overpayments, underpayments, filing corrected claims, appealing claims, and following up on all denials to ensure processing / reprocessing and timely payments
Maintain consistent communication and professional relations with 3rd parties via phone calls and email communication
Review AR aging to ensure timely collection of payments
Coordinate settlements appropriately during reduction phase and file relevant data for further approval
Establish clear lines of communication across internal departments to facilitate payment collection and verification
Appropriately documents issues, sources, and actions taken on each account
Create reports regarding the status of patient accounts as requested
Address inquiries from insurance companies, patients, attorneys, and providers
Follow HIPAA guidelines in handling patient information
Update personal injury, liens, attorney and patient treatment status internal logs