Director, Claims Management – Worker’s Compensation
About The Position
The Director, Workers’ Compensation at Walmart Claims Services provides enterprise leadership over workers’ compensation strategy, quality, and regulatory compliance, with explicit accountability for California Workers’ Compensation operations. This role leads multi-disciplinary teams, oversees third-party audits and vendor performance, and drives consistent, compliant claim outcomes at scale. The Director partners with senior executives to mitigate risk, strengthen governance, and embed quality and compliance into daily operations across a complex, high-volume claims environment. You will work closely with Claims, Legal, Risk, Finance, Quality and Technology teams to design training content in an electronic format and drive measurable improvements in the claim’s lifecycle. This role is ideal for someone who enjoys strategic thinking and has strong stakeholder influence. About Walmart Claim Services (WCS) Team WCS is dedicated to delivering efficient, accurate, and customer-focused claims management across the enterprise. The organization is responsible for overseeing the end-to-end claims process, ensuring timely resolution and compliance with all regulatory requirements. WCS partners closely with internal teams and external stakeholders to drive operational excellence, mitigate risk, and support Walmart’s commitment to integrity and service.
Requirements
- Extensive leadership experience in workers’ compensation claims, with deep expertise in California Workers’ Compensation regulations required.
- Proven success leading large teams and managers in complex, high-volume WC or TPA environments.
- Strong background in third-party audits, vendor oversight, and regulatory compliance (including CA DWC standards).
- Executive-level communication skills with the ability to influence senior stakeholders through data-driven insights
- Option 1: Bachelor’s degree and 3 years’ experience in insurance claims or related area.
- Option 2: 5 years’ experience in insurance claims or related area.
Nice To Haves
- Customer Service
Responsibilities
- Lead enterprise workers’ compensation strategy with direct accountability for California WC compliance, quality, and operational performance.
- Direct third-party audits, TPA oversight, and vendor governance, ensuring adherence to California DWC regulations and internal standards.
- Lead and develop managers and senior leaders across WC operational functions.
- Analyze enterprise WC data and audit findings to identify systemic risks, trends, and corrective actions.
- Partner with Legal, Risk, Finance, and executive leadership to influence policy, process, and technology decisions.
Benefits
- At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
- Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
11-50 employees
