Personal Flight Concierge, Overnight

AirSprint•Calgary, AB

2d•Onsite

About The Position

Have your career take off with us! As a Personal Flight Concierge, Overnight with our Owner Services team, you are dedicated to providing outstanding customer service through proactively raising Owners’ trip requests, and ensuring these bookings are accurate, customized, and communicated. Once a trip becomes active, the focus of this role shifts to monitoring, communicating, and responding to client needs. Our team of Personal Flight Concierges enthusiastically demonstrate AirSprint’s corporate value of Service in everything they do. With a passion for aviation and a professional, customer service-centric attitude, strong skills like communication, organization, a high attention to detail, and the ability to listen actively enables our team to build professional relationships and gain a robust understanding of Owners’ preferences. The Personal Concierge role is essential in enabling our team to go above and beyond, working collaboratively to create exceptional, tailored customer experiences to all of our Owners each time they fly with us.

Requirements

Experience working night shifts.
A minimum of two (2) years of customer service experience in the hospitality/tourism or travel industry including experience working with high-end, VIP clientele.
Post-secondary education in Travel, Hospitality, Public Relations, or a related field.
Proficiency using MS Office including Word, Excel and Outlook.
Ability to obtain a RAIC.

Nice To Haves

Written and oral proficiency in French.
Experience in the aviation industry.

Responsibilities

Monitor and manage all overnight trip requests and travel details, ensuring high accuracy and readiness for next-day operations.
Handle urgent trip adjustments, including catering, ground transportation, and special requests, ensuring all services meet our Owners' expectations.
Engage in proactive communication with other departments to ensure all elements of the travel itinerary are aligned and executed smoothly.
Maintain a vigilant presence in our overnight operations, ready to respond to Owner needs and coordinate with on-ground services.
Conduct thorough quality control checks on all arrangements made during the shift and prepare detailed handover notes for the day team.