Personal Financial Rep I,II,III (San Marcos)

California Coast Credit • San Marcos, CA

6d • $21 - $32 • Onsite

About The Position

California Coast Credit Union is hiring a Personal Financial Rep in San Marcos. The position provides exceptional member service, with an emphasis on cross-selling financial products and services while following credit union policies, procedures, and quality standards. The representative opens accounts, processes consumer and real estate loans, maintains accurate documentation, addresses member concerns, and supports member growth and retention.

The role reports to the Assistant Branch Manager, or to the Branch Manager if no Assistant Branch Manager is present. It has no direct reports. The employee may back up a Personal Financial Assistant or Teller, maintain a cash drawer, and serve as a notary. Work is primarily performed in a cubicle office setting with standard office background noise.

Requirements

• High school diploma or equivalent.
• Personal Financial Rep I: 1 year of experience in a financial institution or other related field.
• Personal Financial Rep II: 2 years of experience in a financial institution, including 1 year as a Personal Financial Rep, or in another related field, plus proven successful performance in sales and service.
• Personal Financial Rep III: 3 years of experience in a financial institution, including 2 years as a Personal Financial Rep, or in another related field, plus proven successful performance in sales and service.
• Excellent communication skills, sound judgment, and attention to detail.
• Ability to arrive at work on time, follow supervisor directions and posted rules and procedures, interact effectively with coworkers, and accept constructive criticism.
• Ability to operate standard business machines, including a computer, printer, fax, copier, and telephonic devices.
• Ability to communicate verbally and in writing and tolerate periods of continuous sitting.

Nice To Haves

• Previous experience with Microsoft Windows applications.

Responsibilities

• Meet or exceed established monthly and annual sales and service goals.
• Follow quality service standards to provide exceptional service.
• Maintain thorough knowledge of products, services, policies, and procedures.
• Open new accounts and ensure processes and documentation are accurate and complete.
• Promote and cross-sell credit union products and services to encourage long-term member relationships.
• Process consumer and real estate loans.
• Ensure loan processing and documents are accurate and complete, underwriter stipulations are met, and appropriate information is documented.
• Address difficult member situations and resolve them positively.
• Serve as a backup to a Personal Financial Assistant or Teller.
• Maintain a cash drawer when required and possibly serve as a notary.
• Complete documentation and other steps needed to comply with internal policies, external regulations, and BSA/AML requirements.
• Participate in activities to increase member growth and retention, promote products and services, and meet individual goals.
• Adhere to cash, key, dual-control, security, robbery-prevention, and other credit union policies and procedures.
• Perform other relevant duties and assigned tasks, projects, and administrative work.

Benefits

• Workplace Wellness Program with opportunities for health, wellness, and fun.
• Employee Activity Program.
• Positive work/life balance.
• Employee-friendly culture and positive workplace environment supporting recognition and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED